IT Systems Specialist I

GSI Service Group, Inc.•Honolulu, HI

About The Position

GSI is a family of companies under the umbrella of a Native Hawaiian Organization. Our culture fosters personal and professional growth while offering the opportunity to learn from top industry professionals. GSI's exemplary past performance has made us the client's choice to perform multiple complex projects across Hawaii, the US mainland, Alaska and the Pacific. All the GSI companies are subsidiaries of the Native Hawaiian Community Development Corporation. The IT Systems Specialist I must be a professional capable of working independently within a corporate framework while using technological knowledge to provide solutions for the business. Candidates must be proficient in the areas of systems, networking, virtual platforms, desktops, laptops, smart devices, and cloud operations.

Requirements

Associate degree in Computer Science, Information Technology, or a related field or equivalent combination of education, certifications, internships, or hands-on experience.
0–2 years of experience in IT support, systems administration, help desk, or a related technical role (including internships, academic labs, or project-based experience).
Foundational understanding of networking concepts and common devices such as routers, switches, wireless access points, and VoIP systems.
Basic familiarity with server concepts and enterprise hardware (e.g., rack servers, storage, virtualization), including exposure to platforms such as Dell PowerEdge or equivalent.
Introductory knowledge of cloud computing concepts and services (e.g., Microsoft Azure, AWS, or similar platforms).
Familiarity with Microsoft 365 services (e.g., Exchange Online, Teams, SharePoint, OneDrive) and basic administrative concepts.
Basic understanding of directory services and identity management (e.g., Active Directory, Entra ID/Azure AD) and Windows-based environments.
Experience or familiarity with supporting endpoint operating systems such as Windows, macOS, Android, and iOS in a user or support capacity.

Nice To Haves

Entry-level or foundational certifications (e.g., CompTIA A+, Network+, Microsoft fundamentals) are preferred but not required.

Responsibilities

Troubleshoot user incidents independently and aid our in-house employees with varying levels of experience with hardware and software
Respond to helpdesk calls and emails. Accept support calls on occasion that fall outside of regular business hours.
Research on-going and/or foreseeable IT problems, provide workarounds and resolutions to minimize impact to business
Communicate effectively with different vendors and suppliers of IT services to resolve problems, purchase supplies and services, etc.
Work in a team environment while taking full responsibility until closure for user incidents.
Fulfillment and deployment of various user requests in a timely manner
Constantly keep track of all IT assets and maintain inventory
Granting and revoking user accesses, conducting annual user access reviews, assessing security flaws, and implementing changes
Conduct monthly scheduled weekend maintenance and perform hardware/software updates
Provide software training to employees with varying levels of proficiency.
Constantly learn and/or deploy new hardware or software as required.
Recognize areas where technology can improve productivity and make recommendations to IT Operations Manager.