IT Systems Integration Specialist II

Labcorp • Seattle, WA

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About The Position

Labcorp is seeking a IT Systems Integration Specialist II for a team in Seattle, WA. Work Schedule: This is a full‑time, exempt (salaried) position assigned to a First Shift schedule, with standard business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. in your local time zone. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible. The IT Systems Integration Specialist II will play a critical role in supporting LabCorp’s technical infrastructure across multiple sites, including laboratories and patient service centers (PSCs/IOPs). This position requires a highly skilled and proactive individual capable of managing deployments, troubleshooting, and collaborating across teams and vendors.

Requirements

• Bachelor’s degree
• 3 or more years experience in enterprise IT support, systems integration, or endpoint engineering in a corporate, healthcare or laboratory environment.
• Ability to relate professionally with people, analytical abilities, answer telephones, maintain logs/records, motivate others, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications.
• Speech clarity, utilization of fingers and hands, standing-remaining on one’s feet in an upright position, sitting-remaining in the normal seated position, handling-seizing, holding, grasping.
• Excellent communication skills and customer service orientation.
• Ability to work within a team environment and independently while prioritizing multiple tasks in a high-demand environment.
• Advanced knowledge of Windows endpoint architecture, Microsoft 365, identity/access concepts, and enterprise networking fundamentals (LAN/WAN/WLAN).
• Demonstrated experience performing root-cause analysis and implementing standards/controls that measurably improve reliability, security, and user experience.
• Strong stakeholder communication skills, including the ability to translate business requirements into technical solutions and influence adoption across teams.
• Ability to lead moderately complex initiatives with minimal direction, prioritize work based on risk and business impact, and deliver outcomes across multiple sites.
• Analyze and resolve complex, non-routine technical issues involving hardware, software, peripherals, and enterprise connectivity by applying professional judgment and standardized frameworks rather than rote procedures.
• Evaluate incident impact, determine appropriate resolution strategies, and coordinate cross-functional resources to restore service and minimize business disruption.
• Make escalation determinations and engage internal teams (e.g., Network, Security, Applications) or vendors based on issue severity, risk, and operational impact, ensuring thorough documentation and accountability throughout the resolution lifecycle.
• Manage assigned incidents, service requests, and problem cases with accountability for prioritization, timelines, and outcomes across multiple locations and business units.
• Communicate clearly and professionally with stakeholders, translating technical findings into business-relevant information and setting realistic expectations for resolution and follow-up.
• Exercise discretion in balancing competing priorities, service levels, and resource constraints to meet operational and customer needs.
• Plan, coordinate, and direct device deployments and refresh initiatives, ensuring alignment with standards, risk controls, and business objectives.
• Oversee workstation, laptop, peripheral, and mobile-device implementations to ensure alignment with standards, security requirements, and business objectives.
• Provide lifecycle oversight for assigned assets, including deployment planning, replacement recommendations, and disposition decisions, in coordination with inventory and IT asset management processes.
• Assess infrastructure conditions and determine appropriate remediation or escalation strategies, engaging engineering teams as required.
• Coordinate infrastructure-related tasks such as patching, cabling, and equipment moves, ensuring compliance with safety, site standards, and change-management expectations.
• Identify potential infrastructure risks or recurring issues and recommend mitigation or escalation to appropriate technical teams.
• Ensure accurate, complete documentation of incidents, decisions, configurations, and outcomes in ticketing and asset systems to support auditability and operational continuity.
• Maintain and improve technical documentation, job aids, and knowledge articles, contributing to standardization and improved service efficiency across the team.
• Apply judgment in determining documentation depth and content based on issue complexity and business impact.
• Provide technical direction and methodological guidance to peers to ensure consistent application of standards and resolution approaches.
• Participate in and support technology rollouts, site expansions, and operational improvement initiatives, coordinating tasks and timelines with internal teams and site stakeholders.
• Identify trends, recurring issues, or process gaps and recommend improvements to workflows, tools, or standards, escalating systemic risks through appropriate governance channels.

Nice To Haves

• Current or previous experience in a Labcorp environment.
• 5 or more years of experience providing desktop, network, or IT support in a corporate or laboratory environment.
• Able to pass a standardized color blindness test.

Responsibilities

• Prepare and deploy workstations, laptops, printers, telephones, and other IT equipment in accordance with established SOPs.
• Install and configure software aligned with security and operational standards.
• Perform remote and on-site troubleshooting to diagnose and resolve technical issues, including reconfiguration, repair, and replacement.
• Build and maintain collaborative relationships with internal IT teams to support cross-functional troubleshooting.
• Assist remote IT teams with local deployment and operational support of network and security infrastructure.
• Partner with lab technical staff and external vendors to install and support specialized laboratory instruments and systems.
• Provide after-hours support for planned and unplanned technical issues and projects as needed.
• Manage service requests and incident tickets using ServiceNow, ensuring compliance with SOPs, SOWs, and departmental guidelines.
• Maintain proficiency in IT systems management and monitoring tools used across the department.
• Serve as the technical lead on IT-related projects and business initiatives.
• Contribute to the development and maintenance of technical documentation, including Wiki articles, SOPs, and troubleshooting guides.
• Perform IT asset management duties, including hardware ordering, receiving, securing, and tracking.
• Travel as required to support LabCorp sites across the West Division.

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees