IT Systems Event Manager

General Dynamics Information Technology

2d•$85,093 - $92,000•Onsite

About The Position

Advance how our customers operate while you advance your career. Join GDIT as an IT Systems Event Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. MEANINGFUL WORK AND PERSONAL IMPACT As an IT Systems Event Manager, the work you’ll do at GDIT will be impactful to the mission of USCENTCOM Joint Cyberspace Communications Center (JCCC). You will play a crucial role in monitoring and managing events (detectable or discernible) which are significant to the management of the IT Infrastructure or the delivery of IT services that occur within USCENTCOM Enterprise. This Event Management provides 24x7x365 monitoring, management and status reporting of USCENTCOM-managed networks and services. Serves as a single point of contact for communications and information gathering for all network service issues and outages, provides pertinent information on critical updates, maintains detailed reports, and keeps key stakeholders informed. Operate a server maintenance program that provides systems administration, operations and maintenance, and support for all USCENTCOM networks (U.S., allied, and coalition, and of several classification levels), to include servers (physical and virtual), Storage Area Networks (SAN), software applications, firmware, and network security. WHAT YOU’LL NEED TO SUCCEED Bring your technology expertise and drive for innovation to GDIT. The Systems Administrator Senior must have:

Requirements

Certification(s): 8570 IAT-2 (Security +CE)
Experience: 3+ years of IT systems support experience
Technical skills: Experience troubleshooting servers (physical and virtual), Storage Area Networks (SAN), software applications, firmware, network security, Systems Center Operations Manager (SCOM) and SolarWinds.
Security clearance level: TS/SCI
US citizenship required

Nice To Haves

ITIL Foundation certification preferred or experience with ServiceNow
Working knowledge with NAGIOS and Dynatrace
Strong analytical and decision-making abilities
Exceptional communication skills – both written and verbal
Previous experience at USCENTCOM or the CENTCOM AOR a plus
VMware Certified Professional (VCP)
Systems Center Operations Manager (SCOM) Exam
Proficient in Microsoft Office products (Project, SharePoint, Outlook, Word, Excel)

Responsibilities

Identifies network and service outages, escalates issues to appropriate agencies (to include Core Services, Network Infrastructure, Executive/VIP Communications Teams, Integration Lab, Cyber Operations, Cross-domain Solutions, Security Cooperation Offices/US Embassies, and Foreign Military Sales Field Service Representatives), and facilitates the resolution of outages and issues.
Utilizes various network monitoring tools such SolarWinds, SCOM, NAGIOS, and Dynatrace to monitor network health
Submits and manages incident tickets in ServiceNow (Information Technology Service Management ticketing system)
Prepares and delivers reports, email notifications, and briefs using various tools and applications, such as MS Office Suite, Advana, and SharePoint.
Coordinates and leads restoration of services across the enterprise and different technical disciplines.
Collaborates with subject matter experts and technicians to develop strategies for preventive maintenance, changes to monitoring posture, and changes to event management response procedures.
Monitors server-based change actions for effects to the network and system performance.
Executes Standard, Normal, and Emergency Changes (service interruptions) notification procedures listed in the Forward Schedule of Change SharePoint portal.
Manages digital wall displays with various Monitoring tools and network presentations
Manages Data Center Expert for temperature monitoring
Performs troubleshooting, change, rollbacks or fix actions accordingly.
Researches and resolves user issues through direct contact with customers by telephone and walk-in support.
Monitors Exchange system servers for proper functions, to include Outlook Web access for offsite personnel.
Actively monitors and assures the availability of Virtual Desktop Interfaces so end users can log on to the network with no issues or delays.

Benefits

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

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