Manager, IT Systems

Yanfeng Human Resources•Novi, MI

About The Position

The Manager of IT Systems role is a part of the Product Launch and Engineering COE. As the NA Application Technical Support Lead, this role will be responsible for the daily support of PLM, Launch and Engineering applications in the NA region. They will have a strong understanding of engineering applications, the technical infrastructure, and strong customer focus to support the user community. Essential functions of the job: In partnership with the broader IT organization, lead all aspect of application support for the NA region. As need arises, also lead, or coordinate with other leads on global applications and initiatives that require NA involvement. Responsible for working with IT customers on key issues that otherwise cannot be handled by the standard IT helpdesk support team. Plan and execute necessary application upgrades, maintenance support, hardware maintenance, and application optimization initiatives. Partner with the PLM COE Architecture and Operations leaders to define hand over criteria and supportability of the deployed solutions. Identify and recommend CI initiatives for improving the cost and quality of services to our business customers. Communication with leadership from Business and IT about all projects and enhancements., business UAT team and key stakeholders. Develop and implement small custom functionalities using Teamcenter ITK, RAC, SOA, and BMIDE. Create and manage data model extensions, business objects, properties, rules, handlers, and conditions using BMIDE

Requirements

Bachelor’s Degree in Computer Science, Engineering, or related discipline
10+ years of experience in this or similar role.
Extensive experience in delivering world class customer support in the PLM and Engineering domain regarding:
Engaging business customers.
Managing customer expectations.
Defining deliverables timelines in accordance with the overall Project Timeline.
Proven leadership and ability to work across teams and regions.
Excellent analytical and problem-solving skills.
High communication skills required at all levels.
Effective presentation style for all levels of stakeholders.
Support and Technical experience for core PLM and Engineering process such as:
Direct Material/Part Management
CAD Data Management
CAD, CAE, CAx authoring tools
BOM Management
Product Change Management
Variant Configuration Management
Prototype Management
ERP integration and Launch
Functional experience with applications such as:
SharePoint
Visio or ARIS
Office applications
Launch and Engineering applications
Technical experience with applications such as:
Catia, NX
CAE tools
Web servers
Application servers
Enterprise Integration technology
Teamcenter PLM or 3DE
General Engineering applications
Hands on experience with configuration and customization of the below Teamcenter modules:
Program Planning
Workflows
Organization
BOM Management
Change management
CAD Integrations
Access Manager
Projects
Query builder
Product Configurator
Structure Manager
Manufacturing Process Planner etc

Responsibilities

Lead all aspect of application support for the NA region.
Lead, or coordinate with other leads on global applications and initiatives that require NA involvement.
Work with IT customers on key issues that otherwise cannot be handled by the standard IT helpdesk support team.
Plan and execute necessary application upgrades, maintenance support, hardware maintenance, and application optimization initiatives.
Partner with the PLM COE Architecture and Operations leaders to define hand over criteria and supportability of the deployed solutions.
Identify and recommend CI initiatives for improving the cost and quality of services to our business customers.
Communication with leadership from Business and IT about all projects and enhancements., business UAT team and key stakeholders.
Develop and implement small custom functionalities using Teamcenter ITK, RAC, SOA, and BMIDE.
Create and manage data model extensions, business objects, properties, rules, handlers, and conditions using BMIDE

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