IT Systems Engineer

ImageFIRST•King of Prussia, PA

About The Position

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service! The IT Systems Engineer is responsible for supporting the IT team installing and maintaining a reliable infrastructure platform. This role reports directly to the IT Infrastructure and Operations Manager and acts as the face of IT during local site visits and interacts with end-users and local site management. The successful candidate will be a technical, highly driven, self-managed, detailed oriented individual who demonstrates initiative and proactiveness.

Requirements

5-7 years of progressive experience in server hardware, network equipment, and infrastructure support.
Bachelor's degree in computer science, information systems, or related field preferred.
Technical knowledge and experience with servers, operating systems, firewall, routers, switches, and access points.
Experience with physically installing servers, network equipment, patch panels, and performing network cabling including terminations of network cables.
Able to work on a scissor lift (training provided) and being comfortable with heights
Able to lift, up to 50lbs
Ability to work in a non-climate-controlled environment
Must be proficient in one of the following areas: virtualization (Hyper-V or VMWare), cloud computing (Azure, AWS, or Google Cloud), operating systems management and support (Windows or Linux).

Responsibilities

Support network infrastructure at our 50+ locations.
Support M&A, site expansions, and new locations as required.
Document environments in support of network infrastructure (e.g. - rack elevations, site diagrams, wire mappings)
Provide third-level support for the internal help desk. This involves resolving complex technical issues that cannot be resolved at lower support tiers and may require in-depth knowledge of server hardware, network equipment, and infrastructure.
Expected to travel approx. 20 to 30%.