IT Systems Engineer

Doncasters Group • Groton, CT

6h

About The Position

At Doncasters we have an exciting opportunity for an IT Service Delivery Lead to
join our team.

Why join us?
Did you know that every time you take a flight, drive somewhere, or switch on a
light, there’s a chance Doncasters played a part in making that happen?

As a leading international manufacturer of specialist superalloys and
high-performance alloy components, we provide critical solutions to some of the
world’s most demanding industries, including aerospace, Industrial Gas Turbines,
automotive, medical, and other specialist sectors.

With a heritage spanning nearly 250 years, we’ve built a global reputation for
technical excellence, innovation, and engineering that performs where it matters
most. Today, we operate across 20 sites worldwide, employing almost 3,000
professionals. This includes engineers and production teams to HR, marketing,
and other support functions, who are united by a shared sense of purpose.

At Doncasters, we believe in doing things the right way. That means acting with
integrity, delivering with commitment, and working as one team to achieve more,
together. Whether you're developing precision-engineered components, running
world-class manufacturing operations, or supporting our people and processes,
your role is part of something much bigger.

Join us and contribute to a legacy built on performance, precision, and the
values that drive us forward - excellence, commitment, teamwork, and integrity.

The IT Service Delivery Lead is responsible for overseeing the effective
delivery of IT services across our Americas locations. This role ensures that
service levels meet business expectations, manages day-to-day IT operations and
support functions, and drives continuous improvement in service management
processes. The position acts as the primary liaison between IT and the end-users
for service performance, incident resolution, and service improvement
initiatives.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3+ years of IT service delivery, IT operations, or service desk experience.
• Strong understanding of ITIL frameworks (ITIL certification preferred).
• Hands-on and highly technical, with strong analytical and problem-solving abilities and a proven track record of diagnosing and resolving complex technical issues.
• Experience leading technical teams and outsourced service providers.
• Excellent communication, documentation and stakeholder-management skills.
• Relevant professional qualification in a related field or significant professional experience is preferred.
• Evidence of a commitment to continuous professional development.

Nice To Haves

• Experience operating within highly regulated environments (e.g., CMMC), with a strong understanding of compliance obligations, audit readiness, controlled processes, and security standards.

Responsibilities

• overseeing the effective delivery of IT services across our Americas locations
• ensures that service levels meet business expectations
• manages day-to-day IT operations and support functions
• drives continuous improvement in service management processes
• acts as the primary liaison between IT and the end-users for service performance, incident resolution, and service improvement initiatives

Benefits

• PTO
• Competitive 401K
• Competitive medical insurance
• An interesting and varied field to work in
• An environment where you can learn and grow through constant development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level