IT Systems Engineer

You.com • San Francisco, CA

3h

About The Position

you.com is an AI-powered search and productivity platform designed to empower users with personalized, efficient, and trustworthy search experiences. As a cutting-edge technology company, we combine advanced AI models with user-first principles to deliver tools that enhance discovery, creativity, and productivity. At you.com, we are on a mission to create the most helpful search engine in the world—one that prioritizes transparency, privacy, and user control.
We’re building a team of innovators, problem-solvers, and visionaries who are passionate about shaping the future of AI and technology. At you.com, you’ll have the opportunity to work on impactful projects, collaborate with some of the brightest minds in the industry, and grow your career in an environment that values creativity, diversity, and curiosity. If you’re ready to make a difference and help us revolutionize the way people search and work, we’d love to have you join us!
About the Role
As Senior AI Engineer, you will play a pivotal role in advancing AI capabilities across Generative AI (e.g., large language models) and Search. Your responsibilities will focus on researching, building, and deploying innovative product experiences that redefine the potential of AI assistants. By blending your technical expertise, creativity, and a passion for pushing the boundaries of AI technology, you will thrive at the intersection of research and engineering and shape the future of AI-powered products.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• 0–2 years of professional IT support experience.
• Demonstrable Python and Bash scripting ability (personal projects, coursework, or professional experience).
• Familiarity with Git/GitHub workflows.
• Understand how to use command line on Linux and MacOS

Nice To Haves

• Relevant certifications such as CompTIA A+, Google IT Support Professional Certificate, or AWS Cloud Practitioner are valued.

Responsibilities

• Serve as the first responder for IT support requests via ticketing systems, Slack, and email, triaging and resolving issues related to hardware, software, networking, and access.
• Configure and manage SSO (Single Sign-On), MDM (Mobile Device Management), and identity platforms.
• Administer and support Google Workspace, Microsoft Office/365, and collaboration tools such as Monday.com and Linear.
• Manage endpoint monitoring and patching using NinjaOne; ensure devices are secure, compliant, and up to date.
• Execute employee onboarding and offboarding processes: provisioning accounts, hardware setup, access permissions, and asset recovery.
• Provide basic support and access management for cloud platforms including AWS, Azure, GCP, and Databricks.
• Write and maintain automation scripts in Python and Bash to streamline repetitive IT tasks such as user provisioning, log collection, system health checks, and reporting.
• Use GitHub (git) for version control of IT scripts, configuration files, and infrastructure-as-code artifacts; participate in code reviews and follow team branching strategies.
• Maintain IT documentation, runbooks, and the internal knowledge base to enable self-service and reduce ticket volume.
• Assist with IT security initiatives including access reviews, MFA enforcement, and compliance-related tasks.
• Track and manage hardware and software asset inventory.
• Partner with DevOps, Security, and People teams to support company growth and efficiency.

Benefits

• Hubs in San Francisco and New York City offering regular in-person gatherings and co-working sessions
• Flexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge
• A competitive health insurance plan covers 100% of the policyholder and 75% for dependents
• 12 weeks of paid parental leave in the US
• 401k program, 3% match - vested immediately!
• $500 work-from-home stipend to be used up to a year of your start date
• $1,200 per year Health & Wellness Allowance to support your personal goals
• The chance to collaborate with a team at the forefront of AI research
• Certain perks and benefits are limited to full-time employees only

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level