IT Systems Engineer

Hex Technologies•San Francisco, CA

2h•Hybrid

About The Position

We are seeking our first IT Systems Engineer to own and scale IT operations for Hex. This role is pivotal in shaping our IT foundation, ensuring employees have secure, reliable, and seamless access to the tools they need to be successful. You’ll be the technical expert driving automation, system integrations, and infrastructure for a modern, cloud-first environment. As the inaugural IT hire, you’ll set standards, implement scalable processes, and partner cross-functionally to deliver world-class IT support and systems engineering. This role demands both a customer service mindset and deep technical expertise in IT systems, automation, and identity management.

Requirements

Deep knowledge of macOS administration; other OS expertise a plus.
Senior-level experience with Okta and modern identity standards (SAML, OIDC, SCIM, RBAC).
Strong background in IT systems engineering, IAM, and SaaS management.
Proficiency in scripting (Python, Bash); experience with Terraform or other IaC tools is a strong plus.
Skilled at debugging, problem-solving, and deep-diving into complex issues.
Experienced with device management (Fleet, Intune, etc.).
Understanding of common IT security concerns and approaches to mitigate them.
Track record of automating onboarding/offboarding and IT workflows.
Customer service focused, with a reliable and predictable approach to support.
Highly detail-oriented and rigorous in execution.
Passionate about writing clear, accessible documentation.
Strong collaborator who thrives in a fast-paced startup environment.
Desire to eliminate manual toil through automation and process improvement.

Responsibilities

Design, implement, and maintain identity and access management (IAM) architecture.
Manage end-user lifecycle automation, integrating with HRIS and other business systems.
Administer and optimize SaaS applications including Google Workspace, Okta, Notion, Linear, Slack, and Zoom.
Automate repetitive IT tasks using Python, Bash, Terraform, or equivalent tools.
Build scalable, self-service IT processes to minimize manual overhead.
Standardize and codify infrastructure as code (IaC) wherever possible.
Manage macOS fleets (with expertise in configuration, patching, and policy enforcement).
Oversee MDM deployment, OS updates, and security configurations.
Support other operating systems as needed (Finance loves Windows, sadly).
Implement and enforce security best practices across IT systems.
Partner with security and engineering teams to strengthen MFA, SSO, and RBAC policies.
Proactively identify, troubleshoot, and remediate IT vulnerabilities.
Act as the primary IT contact and escalation point for the existing IT helpdesk team, providing reliable and responsive support.
Document IT policies, troubleshooting guides, and standards to enable consistency and transparency.
Ensure predictable availability and responsive customer service for employees across time zones.