IT Systems Engineer

Omada Health•San Francisco, CA

3d•$114,400 - $149,500•Hybrid

About The Position

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. Job overview: IMPORTANT: This is a hybrid role with a requirement to be on-site in our South San Francisco office 2 days a week. As an IT Systems Engineer, you will play a critical role in supporting and improving the day-to-day technology experience for Omadans. You will contribute to the planning, implementation, and operation of systems that enable secure, efficient, and user-friendly workflows across the company. Your scope includes hands-on support for endpoints, SaaS applications, onboarding and offboarding processes, systems automation, and compliance-aligned IT operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes ownership of improving how things work. You’ll leverage strong expertise in endpoint and SaaS management to streamline operations, enhance user experience, and ensure systems remain secure and compliant. A user-first mindset and a bias toward automation and standardization are key to success in this role. You will partner closely with teams across IT Support, Infrastructure, Security, Compliance, and the broader business to continuously improve how IT enables productivity and scale at Omada.

Requirements

5+ years of relevant IT experience with a strong track record of delivering hands-on support and systems management in a modern, fast-paced environment.
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience in IT systems engineering and support.
Deep expertise with macOS and Windows endpoint administration using JAMF Pro and Workspace ONE (or equivalent).
Strong experience supporting SaaS applications such as Google Workspace, Okta, Slack, Zoom, Office 365, and Zendesk.
Familiarity with IT asset management platforms (e.g., Oomnitza) and best practices for hardware lifecycle tracking and reconciliation.
Experience with identity and access management principles, including account provisioning/deprovisioning and audit-aligned access reviews.
Solid understanding of network fundamentals and the ability to troubleshoot basic LAN/WAN/WiFi issues (Meraki experience is a plus).
Demonstrated ability to contribute to IT documentation, process improvements, and knowledge-sharing within a team environment.
Proven experience working with or supporting IT automation tools (e.g., Tines, scripting, or RPA platforms) to drive operational efficiencies.
Experience working in or supporting compliance-driven environments (e.g., HIPAA, SOC 2, HITRUST, or SOX).
Strong communication and interpersonal skills; able to explain complex technical concepts to non-technical stakeholders with clarity.
Detail-oriented, organized, and self-motivated, with a strong sense of ownership and follow-through.
Comfortable navigating ambiguity and solving problems independently using analytical thinking and sound judgment.
Bachelor’s degree in Information Technology or a related field, or equivalent experience.

Responsibilities

Provide high-quality autonomous technical support across macOS, Windows, and SaaS environments, meeting or exceeding established SLAs and CSAT expectations, leveraging complete knowledge and specialization in our core systems.
Independently process and manage tickets through their lifecycle, including triage, resolution, documentation, and escalation, while adhering to established internal SLAs.
Execute new hire end-to-end onboarding and offboarding processes, including hardware provisioning, account setup, understanding our established Tines automation workflows, Zero Touch deployment using JAMF Pro and Workspace ONE, and setting high expectations for new hire experiences at their start.
Support and manage a fleet of devices, understanding policies, configuration profiles, and administrative managed actions through MDM tools such as JAMF, Workspace ONE, and Meraki MDM.
Manage user access and licensing for SaaS applications including Google Workspace, Okta, Slack, Zoom, O365, Zendesk, Asana, Adobe, 8x8, and others.
Own and manage physical laptop inventory at our South San Francisco office, including receiving, organizing, tracking, and maintaining deployment-ready devices to support ongoing hiring and replacement cycles.
Be on-site 1–2 days per week to support hands-on inventory operations, including device builds, audits/reconciliation, and maintaining a clean, organized, and operationally efficient workspace.
Perform endpoint and asset lifecycle management in Oomnitza—ensuring real-time data accuracy and process compliance, while adhering to established procedures and producing status-based metrics on a cadenced reporting schedule to retain a high level of accuracy.
Oversee the complete lifecycle of maintaining deployable machine inventory, including asset inventory reporting, procurement of computers, receival processing, and ensuring the orderly organization and cleanliness of our Oyster Point office to maintain a functional and efficient workspace for deployment.
Creating, updating, and maintaining clear, comprehensive, and accessible technical documentation that promotes self-service, supports compliance requirements, enables team members, while independently identifying improvements to existing documentation practices.
Support audit-readiness activities by following proper IT operational processes and contributing to internal controls (e.g., access reviews, hardware tracking, license usage reviews).
Identify opportunities for automation, leveraging deep technical knowledge and analytical skills to evaluate existing workflows, identify inefficiencies, and contribute to Tines-based automation solutions that enhance scalability and promote streamlining repetitive tasks.
Collaborate with peers and cross-functional partners to actively support operational initiatives, effectively communicate shared objectives, and promote system enhancements, fostering trust and driving towards aligned interests.
Contribute to team projects, learning and iterating with technical proficiency and minimal oversight.
Participate in cross-functional onboarding efforts with HR, Recruiting, and Departmental Leads for large-scale hiring events (e.g., Health Coach waves), ensuring seamless Day 1 experience