IT Systems Engineer

Betterment • New York City, NY

5d • $105,000 - $120,000 • Hybrid

About The Position

The IT Systems Engineer is a mid-level individual contributor responsible for operating, improving, and supporting Betterment’s core IT systems. This role focuses on reliable execution, systems administration, and workflow automation within an established IT architecture. You will own defined platforms and processes, partner closely with senior engineers and security teams, and contribute to improving employee experience through dependable systems and thoughtful automation. This role is ideal for an engineer who is comfortable working independently on scoped problems and is growing toward senior-level systems ownership. This role is based out of our NYC office.

Requirements

• Bachelor’s degree or equivalent practical experience in Information Systems, Technology, or a related field.
• 3 to 5 years of experience in IT systems administration, SaaS operations, or enterprise technology support.
• Working experience with macOS administration and endpoint management.
• Hands-on experience with Okta or similar identity providers.
• Familiarity with identity standards such as SAML, OIDC, SCIM, and role-based access concepts.
• Basic to intermediate scripting experience using Python, Bash, or similar tools.
• Able to work independently on well-defined problems and systems.
• Consistently delivers reliable, repeatable results with attention to detail.
• Applies documented standards and contributes improvements when gaps are identified.
• Communicates clearly with both technical and non-technical stakeholders.
• Demonstrates a customer-service mindset and strong operational discipline.
• Actively seeks to reduce manual toil through incremental automation and process improvement.

Nice To Haves

• Exposure to compliance or audit-related IT processes (SOC 2, SOX, ISO).
• Experience working in a regulated or high-growth environment.
• Familiarity with infrastructure-as-code concepts or tools.

Responsibilities

• Administer and support core SaaS platforms such as Google Workspace, Okta, Slack, Zoom, Jamf and other business systems.
• Execute user lifecycle processes including onboarding, role changes, and offboarding using established identity and access workflows.
• Maintain system configurations, group structures, and access models according to documented standards.
• Monitor system health and proactively address operational issues before they impact employees.
• Support identity and access management processes including SSO, MFA, RBAC, and group-based access.
• Implement access changes and integrations under the guidance of senior engineers and security partners.
• Participate in periodic access reviews and remediation efforts.
• Assist with troubleshooting authentication, provisioning, and access-related issues.
• Automate repeatable IT tasks using scripting tools such as Python or Bash.
• Improve existing onboarding, offboarding, and support workflows to reduce manual effort.
• Contribute to documentation and runbooks for IT systems and operational procedures.
• Follow infrastructure-as-code and configuration standards where applicable.
• Support macOS endpoint management including device provisioning, configuration, patching, and compliance.
• Execute MDM policies and OS updates based on defined standards.
• Provide limited support for Windows endpoints where required.
• Troubleshoot endpoint issues and escalate complex problems appropriately.
• Serve as a reliable escalation point for complex IT Support issues.
• Partner with People Operations, Security, and Finance on day-to-day IT needs.
• Deliver predictable, high-quality support to employees across time zones.
• Maintain clear, accurate documentation for systems and support processes.

Benefits

• A competitive suite of benefits, including: medical, dental, and vision insurance; life and AD&D insurance; STD and LTD benefits, including infertility support and World Professional Association for Transgender Health approved benefits; and generous parental leave.
• Flexible paid time off (and encouragement to use it!)
• Meaningful opportunity for community building through our 7 Employee Resource Groups
• Empowerment to own and lead change and affect the business
• Dedicated professional development opportunities
• Lunch from our in-house chef at our NYC headquarters

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees