IT Systems Engineer, Operations

Sierra Space•Louisville, CO

31d

About The Position

The IT Systems Engineer I is an entry-level role focused on designing, deploying, and maintaining IT infrastructure, including servers, storage, networking equipment, and cloud-based solutions. This position is ideal for individuals with a strong interest in IT systems and a desire to grow their skills in a dynamic and supportive environment. The role involves monitoring system performance, troubleshooting issues, and implementing IT security measures to protect data and systems. Additionally, the IT Systems Engineer I will provide technical support to end-users, collaborate with team members on IT policies and procedures, and participate in the evaluation and selection of new technologies to enhance IT infrastructure. In this role, you will design, deploy, and maintain IT infrastructure, including servers, storage, networking equipment, and cloud-based solutions. You will monitor system performance and troubleshoot issues to ensure optimal operation, while assisting in the implementation of IT security measures to protect data and systems. Providing technical support and assistance to end-users to resolve hardware and software issues will be a key responsibility. Additionally, you will collaborate with team members to develop and implement IT policies and procedures, as well as maintain documentation of IT systems, configurations, and procedures. You will participate in the evaluation and selection of new technologies and tools to improve IT infrastructure, perform routine maintenance tasks such as software updates, backups, and system monitoring, and assist in the management of user accounts, permissions, and access controls. Furthermore, you will support disaster recovery planning and execution to ensure the resilience and continuity of IT operations.

Requirements

Requires bachelor's degree in a related field (or equivalent work experience in lieu of degree).
Typically entry-level 0 - 2 years of experience.
Basic understanding of computer hardware and software.
Familiarity with operating systems, such as Windows, Linux, or macOS.
Ability to troubleshoot common technical issues.
Basic knowledge of networking concepts.
Understanding of IT security principles.
Strong interpersonal and communication skills, ability to explain simple procedures in writing or verbally; good phone skills.
Strong ability to learn; ability to follow instructions well; strong analytical skills.
Ability to identify/locate shared resources and perform simple tasks (e.g., manipulate jobs in a print queue, figure out why a network file system isn't available).
Previous experience in customer support, computer operations, system administration, or another related area.
Interest in structured approaches to system configuration management.
Strong intellectual curiosity, motivation to advance in the profession.

Nice To Haves

Experience with inventory management platforms like Jira Asset Management, JSM, SCCM, or Intune
Strong analytical skills with experience in creating reports using tools like Excel Knowledge of scripting languages, such as PowerShell, Bash, or Python.
Knowledge of A/V technologies and best practices for deployment and maintenance.
Experience with automation tools for streamlining IT and inventory workflows.
Experience with IT service management frameworks, such as ITIL.
Certification in relevant areas, such as CompTIA A+, Network+, or Security

Responsibilities

Design, deploy, and maintain IT infrastructure, including servers, storage, networking equipment, and cloud-based solutions.
Monitor system performance and troubleshoot issues to ensure optimal operation.
Assist in the implementation of IT security measures to protect data and systems.
Provide technical support and assistance to end-users to resolve hardware and software issues.
Collaborate with team members to develop and implement IT policies and procedures.
Maintain documentation of IT systems, configurations, and procedures.
Participate in the evaluation and selection of new technologies and tools to improve IT infrastructure.
Perform routine maintenance tasks such as software updates, backups, and system monitoring.
Assist in the management of user accounts, permissions, and access controls.
Support disaster recovery planning and execution to ensure the resilience and continuity of IT operations.