IT Systems Engineer Manager

Scale AI, Inc. • San Francisco, CA

72d

About The Position

Scale AI is seeking an experienced IT Systems Engineering Manager to lead the design, development, and operation of our expanding SaaS and infrastructure ecosystem. In this role, you'll have the opportunity to shape the technical roadmap and guide modernization efforts across our systems, tools, networks, and support operations. You'll play a key role in evolving our identity and access management (IAM) strategy, moving the organization toward a modern zero trust approach that balances security and usability. This role offers the chance to champion operational excellence and IT security while meaningfully improving the employee experience-reducing friction, increasing reliability, and helping teams work more efficiently. The ideal candidate will drive automation at scale, including the thoughtful use of AI to eliminate repetitive work for both the IT organization and the broader company.

Requirements

• 7+ years of experience working in IT engineering, overseeing high-impact projects.
• 3+ years of people management experience leading multiple technical teams, distributed across multiple geographies.
• Excellent communication, leadership, decision-making, and project management skills.
• Proven experience in operating and managing security, automation technology, and automation programs. Including experience in configuring, deploying, and leading:
• Implementation and governance of cloud-based identity and access management (IAM), and identity provider (IdP), including Okta, Google Workspace, and Microsoft Azure AD (Entra ID), SSO, SAML, and SCIM across enterprise environments.
• Mobile Device Management systems (MDM), such as Jamf and Microsoft Intune Experience working on the IT aspect of common compliance frameworks, such as SOC2, ISO27001, and others.

Nice To Haves

• You have worked in a fast-paced, high-growth startup environment.
• Experience with AWS Lambda functions or GCP Cloud Functions
• Knowledge and experience in infrastructure as code tools (such as Terraform), information security and security engineering is a plus.

Responsibilities

• Bring deep, practical experience in IT engineering, networking, IAM, enterprise AI, and endpoint management, with a proven track record of delivering results in complex, fast-paced environments.
• Define, prioritize, and execute IT initiatives that improve collaboration, cost-effectiveness, compliance, and security at enterprise scale.
• Partner closely with the Security organization to design, deploy, and operate robust IT security solutions, ensuring the protection of corporate infrastructure and data.
• Manage vendor relationships and identify opportunities to optimize costs through efficient internal operations, rationalized investments, and business enablement.
• Consult with stakeholders across the organization to identify business and technology needs, translating them into actionable IT strategies.
• Partner with Workplace teammates and lead office build outs as the company expands operations.
• Monitor and optimize the delivery and operation of IT services, proactively identifying and resolving issues to maintain seamless business operations.
• Offer direction, guidance, and training to global IT staff, fostering a culture of learning and growth.
• Deploy and manage solutions across offices in multiple timezones and countries.

Benefits

• Comprehensive health, dental and vision coverage
• Retirement benefits
• A learning and development stipend
• Generous PTO
• Additionally, this role may be eligible for additional benefits such as a commuter stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees