IT Systems Engineer II

Knapp Inc•Kennesaw, GA

1d•Hybrid

About The Position

The purpose of this role is to own all IT processes for customer projects. This includes scheduling of hardware installations, tracking project milestones, and troubleshooting IT problems as they arise. The holder of this position ensures that all tasks and job duties are completed timely and as scheduled to achieve a successful startup and an operational system at the customer site. This position offers a flexible schedule within defined processes and deadlines and requires coordination with other departments regarding IT including network related topics.

Requirements

Broad base of knowledge and skills in network technology required
Experience with Linux required
Solid knowledge of network technology required, including routing, switching, NAT, VPN
Bachelor’s Degree in related technical discipline from an accredited institution desired
Cisco, Microsoft, CompTIA, or other certifications desired
Travel up to 50% is required
Ability to travel by air domestically (U.S.) and internationally (primarily, Austria, other parts of Europe, and Canada)
Authorization to work in the U.S.
Passport or ability to obtain passport
Professional office etiquette is required at all times
Physical requirements may include: sitting for extended periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 50 pounds

Responsibilities

Provide support and guidance as related to network equipment, including switches, routers, firewalls, WLAN controllers, and access points on assigned customer projects in coordination with engineering, project management and customer
Travel to customer sites to install and configure server and network infrastructure com- ponents for the integration of Knapp products
Collaborate with Security team and other IT staff as necessary to implement, update and test ongoing security improvements, including regular and timely system patches, security patches, and other application updates as necessary to all network infrastructure.
Keep current with new software and hardware technologies that are being deployed at the company and provide expert assistance to Software Commissioning Engineers, re- motely and/or at the installation sites
Create and maintain documentation on hardware, software, configuration details, and procedures
Prepare and perform customer trainings at installation sites
Perform system monitoring, verifying the integrity, performance, and availability of all hardware, wired, and wireless connections, reviewing device and application logs, and verifying completion of scheduled jobs such as configuration backups
In case of complex IT errors, support Knapp’s internal helpdesk with analysis and long-term troubleshooting

Benefits

2 remote days per week when in office
Half day Fridays when in office
A beautiful new, state-of-the-art, office complex in Kennesaw, GA
Industry competitive compensation
Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
401k with a very generous employer match and no vesting!
Paid Vacation & Holidays
Profit Sharing
Paid Parental Leave
Subsidized Daycare
Tuition Reimbursement
Pet Insurance
Subsidized food delivery
Monthly celebrations
Quarterly employee events
Corporate Social Responsibility including recycling, sustainability and volunteering