IT Systems Engineer 2

Dallas College•Brookhaven, GA

3d•Onsite

About The Position

The role of an IT Systems Engineer II is crucial within Dallas College IT structure. These professionals are responsible for designing, implementing, maintaining, and supporting the organization's IT infrastructure, ensuring its reliability, security, and efficiency. Their primary focus is on ensuring that the organization's IT systems, including classroom technology and audio-visual systems, are reliable, secure, and aligned with business objectives. Following is a breakdown of their key responsibilities:

Requirements

Design and Implementation: Enhance the design and implementation of advanced IT systems and infrastructure solutions based on complex business requirements, including administrative technology, classroom technology, asset management, and audio-visual systems.
Proficiently install, configure, and deploy sophisticated hardware and software components such as high-capacity storage systems, advanced networking devices, and enterprise-level operating systems, laptops, and various specialized hardware.
Maintenance and Support: Proficiently identify, troubleshoot, and resolve intricate issues with minimal oversight, leveraging experience and advanced diagnostic tools.
Execute comprehensive maintenance tasks to ensure optimal reliability, security, and performance of IT systems, including administrative and classroom technology, and audio-visual systems.
Efficiently troubleshoot and resolve complex hardware, software, and network issues in a timely manner, ensuring minimal downtime.
Monitor system performance and capacity at an intermediate level, making strategic recommendations for improvements and future growth.
Security: Promote security measures to protect IT systems, including administrative & classroom technology, and audio-visual systems from cyber threats and unauthorized access.
Maintain compliance with security policies and regulations.
Documentation: Enhance and maintain documentation such as system configurations, procedures, and user guides for IT systems, including administrative & classroom technology, asset management and audio-visual systems.
Review and improve records of system configurations, changes, and maintenance activities.
Collaboration: Collaborate across the organization to understand requirements, configuration, and testing of IT solutions, including administrative & classroom technology, asset management and audio-visual systems.
Provide technical guidance and support to other IT staff and end-users.
Experience working in Agile, Lean environments.
Research and Evaluation: Research new technologies and solutions to improve IT infrastructure and operations, including administrative & classroom technology, asset management and audio-visual systems.
Review hardware and software products to determine their suitability for the organization's needs.
Technical competency in the design and architecture of classroom technology and audio-visual systems.
Strong problem-solving and troubleshooting skills.
Excellent analytical and problem-solving skills.
Self-motivated with the ability to manage and prioritize tasks based on changing business needs.
Normal physical job functions performed within a standard office environment.
Bachelor's degree OR 8 years equivalent of experience in a related field. An equivalent combination of education and experience is acceptable.
Official transcripts required.
Current and valid Texas driver’s license.
Work hours may extend beyond the regular, Monday-Friday, 8:00 a.m.-5:00 p m. workday, including weekends and holidays to provide immediate support due to system failures on a 24/7 basis.
Will participate in an on-call rotation.
Ability to maintain the security or integrity of the critical infrastructure of Dallas College.

Nice To Haves

CompTIA A+ or CAPM certifications are preferred.
Demonstrated experience in a similar role – developing and implementing business processes in Workday.

Responsibilities

Analyze, design, and implement complex IT systems and infrastructure solutions to meet business needs.
Collaborate with cross-functional teams to define system architecture and integrate new technologies.
Monitor and maintain system performance, reliability, and security.
Troubleshoot and resolve hardware and software issues in a timely manner.
Create and maintain detailed system documentation, including configuration files, installation guides, and troubleshooting procedures.
Document system architecture and design specifications.
Work closely with other IT staff and departments to identify requirements and ensure compatibility of systems.
Coordinate with vendors for hardware and software procurement and support.
Implement and maintain security protocols for systems, networks, and data.
Conduct regular security audits to identify vulnerabilities and ensure compliance with industry standards.
Utilize monitoring tools to analyze system performance and availability.
Identify and remediate performance bottlenecks and capacity issues.
Design and maintain backup and disaster recovery strategies to protect critical data and services.
Conduct regular testing of backup and recovery procedures to ensure organizational readiness.
Provide technical assistance and support to end-users as needed.
Develop user training materials and conduct training sessions to improve system utilization.
Evaluate existing systems and processes to recommend and implement enhancements.
Stay current with emerging technologies and industry trends to incorporate best practices.
Participate in IT projects, ensuring timely completion of deliverables.
Assist in project planning and resource allocation to meet project timelines.
Ensure compliance with relevant industry regulations and organizational policies.
Generate reports on system performance, security incidents, and configuration changes for management review.
Dallas College professional development hours per academic year All employees are required to complete a minimum of 19 hours People leaders are required an additional 16 hours of leadership development.
Perform other duties not listed as assigned.