IT Systems Analyst

National DCP•Duluth, GA

About The Position

As a System Analyst, you will analyze, study, and implement new system solutions. You will be monitoring current processes and implementing new solutions with the goal to improve overall business efficiency. You will be working with our team of engineers and developers who are proficient in IT, programming, and software development. As a System Analyst the responsibilities include prioritizing user requirements, overseeing system upgrades, researching new tools ad provide support as required. Work during normal business hours and on-call after hours and during weekends on a rotation basis. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential.

Requirements

0-3 years’ experience in a technical support position
Bachelor of Science Degree or equivalent preferred
MS Office, Windows OS, Symantec, etc.
Self-motivated and task-oriented
A strong ethic of accountability to drive results
Must be able to work in a team environment
Desire to exceed expectations
Highly analytical and strong attention to detail
Desire to take software and service to the next level
Time management: must be able to work on multiple projects at any one time and balance workload
Develop and maintain a professional, friendly communication style with customers and company staff
Maintain an organized work environment
A demonstrated ability to work collaboratively across multifunctional teams

Nice To Haves

Computer certifications are a plus

Responsibilities

The system analyst consults with end users and gathers information related to new change requests, documents the business need, analyzes the need, and determines if new software on personal computers is required or a modification to existing software is needed
As required the system analyst will document software functional specifications
The system analyst will monitor the health of the applications
The system analysts assist other system administrators by creating, editing, and distributing IT-related documents. (FAQ and Help Guides)
Within the IT department, the system analyst maintains documents containing procedures and best practices
The system analyst will be running training sessions and workshops on system processes on their specific technical area
The system analyst gathers information related to new change requests, issues, and devises solutions to address the request
The system analyst will consult with other system analysts and administrators to resolve issues that require extra attention or indicate a larger problem within the IT ecosystem
The system analyst manages the flow of incoming support requests and escalates to other IT specialists as required
The system analyst may escalate complex issues or problems outside of their field of expertise to IT support specialists
The system analyst may also retrieve the user’s computer so that IT specialists can analyze the system and enact a solution to the problem
The system analyst will provide support after hours and be on-call on a rotation basis