IT Systems Analyst

Country Music Foundation Inc•Nashville, TN

3h•Onsite

About The Position

This position assists staff with technical support of desktop computers, printers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users. The employee in this position also assists in the maintenance and testing of network servers, computers, and printers for deployment, and associated equipment. The position’s responsibilities require independent analyses, communication, and problem solving. Work is performed with little supervision and requires initiative and judgment.

Requirements

At least a two-year associate’s degree, or four to six years equivalent work experience in an environment providing end-user support.
Advanced knowledge and experience in the setup and installation of hardware, operating systems, and application software on computers.
Planning/organizing – the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans. Uses excellent judgement in prioritizing and completing assigned tasks. Seeks guidance whenever a resolution path for a task is unclear.
Fiber and copper network cabling installation.
Windows desktop operating systems; including Windows 7, 8, 10, and Mac OS X.
Microsoft Office; including Outlook, Word, Excel, and PowerPoint.
Active Directory related activities, including but not limited to domain PC joins and removals.
System Center Operations Manager, Configuration Manager, and Service Manager related activities, including handling of incidents, service requests, work items, deployments, and general monitoring of systems.
Demonstrates strong interpersonal skills.
Quality Management – the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Ability to work well individually, in a team environment and with a variety of users who have specific or unique requirements.
Attention to detail, excellent customer service, punctuality, and a “can do” attitude are required.
This position will require providing on-site coverage every weekend plus 3 days during the week, and some holidays to address urgent IT situations as needed.
Must be able to lift 50lbs.

Responsibilities

This position will require providing on-site coverage every weekend plus 3 days during the week, and some holidays to address urgent IT situations as needed.
Performs the installation, configuration, and ongoing usability of desktop computers, multi-function printers, and peripheral equipment and software within established standards and guidelines.
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Works with Help Desk and Operations staff as appropriate to determine and resolve problems received from clients.
Interact with numerous computer platforms in a multi-layered client server environment.
Trains and orients staff on use of hardware and software.
Recommends and / or performs upgrades on systems to ensure longevity.
Works with procurement staff to purchase hardware and software.
Assesses functional needs to determine specifications for purchases.
Orders computer supplies.
Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable.
Performs physical installation of data center equipment, including cabling.
Performs cabling installations for networking and other IT equipment as directed.
Other duties as assigned.

Benefits

Medical, Dental, Vision, Life Insurance Options
Competitive Pay
Paid Vacation and Sick Days
Paid Holidays (13) and Floating Holidays (2)
401(K) with Up to 3% Employer Match
Employee Assistance Program (Free Counseling and Legal Services)
Eligibility for Public Service Student Loan Forgiveness
FREE 24/7 Downtown Parking and Transit Benefits
Continuing Professional Offerings
Complimentary Museum Admission (For Yourself, Family, and Friends)
Reciprocal Partnerships with Local Venues (The Nashville Zoo, Dollywood Theme & Water Parks, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more)
Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
Opportunities to Attend Exhibit Openings, Concerts and Special Events
Employee Engagement Activities and Opportunities
FSA and Dependent Care Options
Dog Friendly Work Environment
Volunteering and Community Engagement Opportunities