IT Systems Analyst (On-site)

HR Knowledge Source•Brookhaven, GA

1d•Hybrid

About The Position

AAA Parking is seeking a hands-on IT Systems Analyst with strong Systems Administration and Helpdesk Support experience to support both our in-office users and cloud-based business systems. This role blends IT operations, user support, system analysis, and business systems integration. The ideal candidate has experience serving as an IT Systems Administrator and Tier 1/2 Helpdesk resource in an office environment, while also supporting enterprise SaaS platforms such as Sage Intacct, Salesforce, and Microsoft 365. This role requires strong technical troubleshooting skills, knowledge of identity and access management (Entra ID/SSO), SQL proficiency, and the ability to bridge technical systems with business needs

Requirements

2–4 years of equivalent experience in a hybrid IT Systems Analyst, Systems Administrator, or IT Support role
Demonstrated experience providing in-office IT support and helpdesk services
Experience managing Microsoft 365 users and licensing
Hands-on experience with Microsoft Entra ID including: SSO configuration Enterprise application management Conditional Access policies
Working knowledge of SQL for querying and troubleshooting
Strong Excel skills for data analysis and reporting
Experience supporting ERP and CRM systems (Sage Intacct, Salesforce, or similar)
Understanding of SaaS system integrations and data flows
Strong troubleshooting and root-cause analysis skills
Excellent communication skills with the ability to support non-technical users
Strong organizational and documentation skills
Ability to work independently in a lean, high-trust environment

Nice To Haves

Experience supporting SaaS applications in a live production environment
Exposure to API-driven integrations or middleware platforms
Familiarity with AWS-hosted environments
Experience supporting accounting, payroll, and HR SaaS applications

Responsibilities

Serve as the first point of contact for in-office users for technical support, system access, and permissions across Accounting, HR, Operations, and IT
Provide Tier 1 and Tier 2 helpdesk support, including hardware, software, network, and SaaS troubleshooting
Manage Microsoft 365 user administration, including provisioning/deprovisioning accounts, license management, and mailbox configuration
Administer Microsoft Entra ID (Azure AD), including: o Single Sign-On (SSO) configuration o Enterprise application management o User/group management o Conditional Access policy configuration and enforcement o Troubleshoot authentication, MFA, and identity-related issues
Escalate complex infrastructure or vendor-related issues as needed
Support onboarding/offboarding processes, including device setup and system access
Support and administer key business systems including: Sage Intacct Salesforce Other integrated SaaS platforms
Maintain user roles, permissions, and security across systems
Understand and support data flows between ERP, CRM, payroll, and operational systems
Troubleshoot integration and synchronization issues between business platforms
Assist with system configuration, enhancements, and optimization
Support accounting and payroll SaaS applications and user access controls
Utilize SQL to query databases, validate data, troubleshoot discrepancies, and support reporting needs
Use advanced Excel (pivot tables, lookups, formulas, data validation) for data analysis and reconciliation
Validate data accuracy across integrated systems
Assist departments with report generation and data exports
Identify root causes of data or workflow inconsistencies
Assist with ERP implementations, upgrades, and system rollouts (including Sage Intacct go-live support)
Coordinate with internal stakeholders and third-party vendors
Track project tasks and ensure alignment across departments
Participate in testing (UAT), system validation, and post-deployment support
Support ongoing SaaS ecosystem management (Microsoft 365, AWS-hosted tools, and integrated platforms)