IT Systems Administrator

Vantage Group

3h • Onsite

About The Position

The IT Systems Administrator will be responsible for supporting day-to-day IT operations at JFK Terminal 7, ensuring the stability and performance of key airport and corporate systems. This role serves as a liaison across internal teams and external partners, while delivering hands-on technical support and managing critical infrastructure.

Requirements

• Bachelor's or associate degree in information technology, Computer Science, or a minimum of 5 years of relevant experience in the field.
• 5+ years of experience supporting IT infrastructure in operations-critical environments.
• Strong understanding of data and its role in driving operational effectiveness and informed decision-making.
• Demonstrated experience leading and managing IT projects (e.g., system rollouts, migrations, infrastructure upgrades)
• Demonstrated ability to operate effectively in a matrix organization, engaging with diverse stakeholders including Port Authority, TSA, Airlines, and the Vantage Global Security team, to ensure alignment with security and operational objectives.
• Proven track record in vendor relationship management, encompassing contract negotiations, SLA monitoring, and performance optimization.
• Proven ability to thrive in high-pressure environments while managing multiple concurrent workstreams.
• Strong verbal and written communication skills, with a track record of effectively engaging stakeholders across all levels of an organization.
• Prior experience in a help desk or IT support role.
• IT administrator knowledge of Microsoft 365, including Exchange Online, Teams, SharePoint administration.

Nice To Haves

• Preferred knowledge of cybersecurity concepts and industry frameworks, such as NIST and ISO.
• Preferred understanding of networking.
• A preference for working with an entrepreneurial, fast-paced team
• Demonstrated business acumen coupled with strategic, analytical and creative skills and advanced problem solving abilities
• Highly organized with demonstrated project and change management skills
• An ability to manage multiple projects, while staying on budget and delivering on time without compromising quality
• Strong verbal and written communication skills, and,
• A passion for learning

Responsibilities

• Serve as the primary contact in providing support to internal company end users and stakeholders.
• Provide vendor support management, including vendor staffing, handling escalations, SLAs, and contract performance.
• Maintain strong working relationships with terminal tenants, airlines, contractors, and agency partners including the Port Authority, CISA, TSA & CBP.
• Lead and assist with IT projects, including implementation of new IT systems, systems upgrades, and infrastructure upgrades.
• Apply technical expertise to resolve complex problems, recommend alternatives, and clearly communicate solutions.
• Troubleshoot, analyze, resolve, and accurately document various technical problems and resolutions (i.e. software, hardware and company specific applications)
• Set up and maintenance of workstations (desktop and laptop), printers, and printing services.
• Provide Network/Application troubleshooting skills
• Supporting remote employees with remote access tools/VPN
• Provide support and administration for various IT systems, including Airport specific IT systems (e.g., CUPPS, CUSS, FIDS, BRS)
• Provide VoIP support, including airline and gate operations, announcement systems.
• Perform new user IT training and communication of IT policies and standards
• Maintaining hardware/software inventories and financial tools
• Other duties as required or assigned from time to time.

Benefits

• In addition to a competitive compensation and benefits package, career progression, and access to a global team of talented professionals, we are growing and offer boundless opportunities to make your mark.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree