IT Systems Administrator

Stephens College • Columbia, MO

1d

About The Position

Under the direction of the Chief Information Officer, the Systems Administrator provides advanced technical support and system administration for the college's core infrastructure. This includes managing physical and virtual servers, network devices, operating systems, storage, Active Directory, and security systems, such as surveillance cameras and electronic door access systems. The Systems Administrator serves as the second level of support, providing guidance to IT Technicians and working closely with an external managed service provider (MSP) for escalated issues, planning, and specialized support. The position also works closely with the college's Security Operations Center (SOC) vendor to manage security incidents, review alerts, and implement cybersecurity mitigations and system hardening efforts across all systems.

Requirements

• Two years of experience in system administration or infrastructure support
• Associate degree in a related field or equivalent experience
• Strong understanding of Windows Server, Active Directory, and network fundamentals
• Ability to troubleshoot and support hardware, OS, and security systems
• Effective communication and documentation skills
• Ability to work independently and manage multiple concurrent tasks

Nice To Haves

• Three or more years of experience in systems or network administration
• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience
• Familiarity with IT operations in higher education environments
• Experience working with an MSP or in a hybrid support structure
• Certifications such as CompTIA Server+, Network+, Microsoft Certified: Windows Server, or similar

Responsibilities

• Collaborate with the CIO and MSP on infrastructure strategy, upgrades, and risk mitigation.
• Coordinate with IT Technicians to escalate, resolve, and document technical issues.
• Participate in departmental planning for infrastructure projects, network changes, and service improvements.
• Maintain documentation of systems architecture, configurations, procedures, and inventory.
• Assist with vendor coordination for hardware replacements, software renewals, and licensing.
• Collaborate with campus departments to identify technical requirements for new spaces, equipment, or system access.
• Develop and execute strategic and tactical project plans for system replacements and infrastructure upgrades, working collaboratively with senior leadership, IT staff, and campus stakeholders to ensure alignment with institutional goals and objectives.
• Collaborate with IT staff and vendors to identify and address technology gaps and performance challenges, developing project proposals and implementation plans that support system improvements.
• Manage lifecycle planning for infrastructure and system components, including evaluation, replacement schedules, and end-of-life transitions.
• Participate in disaster recovery planning and testing.
• Other areas as assigned.
• Windows Server, Linux, and endpoint OS administration and patching.
• Active Directory management, including group policies, user accounts, and security settings.
• Physical and virtual server infrastructure (VMware, Hyper-V, or similar).
• Network infrastructure support: firewalls, switches, wireless access points, and cabling.
• IP-based security systems, including camera management software and networked video recorders (NVRs).
• Door access control systems, including card readers and scheduling software.
• Backup and disaster recovery systems and processes.
• Monitoring system performance, logs, and alerts to ensure uptime and troubleshoot issues.
• Collaboration with the MSP for escalated infrastructure support and specialized services.
• Support for routine audits, compliance, and cybersecurity requirements.
• Implementation and testing of security patches, software updates, and firmware upgrades.
• Documentation of network topologies, system changes, and support processes.
• Other duties as assigned.

Benefits

• Stephens offers an attractive benefits package that includes health insurance, an Employee Assistance Program, Supplemental Retirement Annuity, Faculty/Staff Grants, tuition waivers and tuition paid undergraduate classes for dependents.
• F ull-time staff work 36 hours and are paid for 40 !!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree