Full House Resorts-posted 1 day ago
Full-time • Entry Level
Waukegan, IL

An Information Systems Administrator is an IT professional who supports an organization's IT department. They work closely with their IT leadership team to support, install, administer, and optimize applications, systems, hardware, software, and services, including application and file servers, Active Directory, DNS/DHCP, printing, and information security, including SSO. Their role is to ensure the smooth and secure operation of an organization's technological systems. This role reports directly to the IT Systems Engineer. Assist with incidents and request resolution in collaboration with the IT team per APC IT policies and procedures to ensure all incidents and requests are resolved to service-level agreements. The successful candidate will be responsible for supporting efficiencies in IT systems and security to support APC end-users while delivering world-class service. The appropriate candidate should This position will require off-hours work during scheduled maintenance windows or resolution of service disruption, as well as weekend coverage.

  • Managing incident resolution, service requests, and providing user support.
  • Monitoring key performance indicators (KPIs) to evaluate service desk performance, identifying areas ripe for enhancement.
  • Ensuring adherence to service desk policies, procedures, and best practices, thereby optimizing service delivery efficiency.
  • Prioritization and delegation of tasks will be pivotal in maintaining a swift resolution of incidents and service requests.
  • Troubleshooting and meticulously documenting complex technical issues and customer complaints, addressing them promptly and satisfactorily.
  • Collaboration with service providers to guarantee service quality and compliance with service level agreements (SLAs) will be essential.
  • Provision of regular reports and updates to IT management, offering insights on service performance, ongoing issues, and strategic initiatives.
  • Bachelor’s degree in Computer Science or Management Information Systems (MIS) required
  • Alternatively, 1-3 years of relevant experience acceptable
  • 1-3 years of hands-on experience in network and PC troubleshooting and resolution
  • Solid understanding of TCP/IP and networking concepts
  • Ability to manage existing infrastructure to ensure uninterrupted 24/7/365 operation
  • Capability to engineer server, storage, and other shared infrastructure services
  • Proficiency in troubleshooting, investigating, and researching hardware, software, and network operating systems
  • Monitor and maintain various systems, including servers, desktops, laptops, mobile devices, Wi-Fi networks, and corporate telephony
  • Take corrective actions as necessary
  • Demonstrate experience in monitoring key performance indicators (KPIs) to evaluate service desk performance and identify opportunities for improvement
  • Ability to align infrastructure services with mission-critical technology services under IT management
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift 25+ pounds at a time.
  • Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.
  • Medical, Dental, Vision
  • Matches 50% of your contribution, up to 4% of eligible contribution
  • Educational Tuition Reimbursement
  • Paid Time Off
  • Ventra Program, EAP programs, etc.
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