IT Systems Administrator

State of Montana•Helena, MT

12h•Onsite

About The Position

The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application. State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant. Network Systems Administrator 2 The State of Montana Department of Military Affairs Information Technology is seeking a Network Systems Administrator who can thrive in a fast-paced environment, has exceptional multitasking abilities, can work on a series of diverse systems, has experience in managing network and security equipment, and can provide premiere technical support to our customers and end-users. This position will be expected to verify current versions of existing software, hardware, and firmware, perform updates and apply patches, maintain and verify current backups and backup processes, and monitor the network for anomalies or security issues. This position will also assist the IT Systems Support staff with any escalated tickets or technical issues affecting multiple locations. Due to the nature of the duties this position will perform, applicants should expect to be located in or around the Helena, MT area and able to work in the office located at Fort Harrison, MT 60%-100% of the time. The following items must be submitted with the online state application form to be considered (be sure to mark your attachments as relevant) Cover Letter Resume Supplemental Questions - (Please answer the Questions below and submit with your other materials) Describe your experience configuring and managing firewalls (Barracuda firewall experience is helpful but not required). Briefly outline a firewall environment you managed with multiple subnets and routing rules. Summarize your experience setting up or maintaining custom VPN tunnels or site-to-site/remote-access VPN connections.

Requirements

2-year Associate degree in Information Technology or a related field
2 years of job-related experience supporting network or computer systems technologies
Other combinations of education, certification, or experience may be substituted
Must be knowledgeable in setting up and maintaining Windows Server 2019+ and Hyper-V
Must have experience in setting up and maintaining private networks
This position requires strong attention to detail, excellent documentation skills, excellent communication skills, organization, and multi-tasking
Must have the ability to work in, and interact with, a diverse workforce in a professional and effective manner
May require 8 or more hours a day working with a computer
May require more than a 40-hour workweek and on-call to perform systems upgrades and address issues during off-hours
May require regular phone use to resolve issues through long-duration calls
Occasional need to lift, move, and install computer hardware – up to 25 lbs
Must be able to work physically on-site in the office 60%-100% of the time

Nice To Haves

Knowledge in using and maintaining firewall appliances preferred but not required
Barracuda firewall experience is helpful but not required
Telework eligible up to 40% based on business need after completion of a probationary period
May require travel to other users’ work areas to deliver hardware or resolve issues onsite

Responsibilities

Assist lower-level roles with system maintenance and general IT support to end-users
Diagnose, troubleshoot, and resolve hardware, software, network, or system technical issues
Install or replace network or computer systems hardware or software
Schedule or monitor systems maintenance activities
Produce support documentation (for example: a how-to/FAQ document, knowledge base articles, system information and login details, audit logs, etc.)
Maintain systems backup, recovery, and security protocols
Configure hardware or software to meet system requirements
Monitor system performance and maintain assigned systems
Resolve escalated issues from lower-level roles requiring systems modification
May deploy new application code into test or production environments
May program as needed
Manage assigned IT systems
Resolve issues elevated from lower-level roles, which involve system modification
Evaluate and optimize network or system performance
May respond directly to escalated customer issues in order of importance as determined by location and business impact
Responsible for a variety of additional duties