In this role, you will be the primary point of contact for end-user IT support, ensuring that technical issues are resolved efficiently. You will handle day-to-day helpdesk responsibilities with professionalism while also performing higher-level tasks. These tasks include routine network maintenance and troubleshooting, ensuring servers are updated and operating smoothly, and managing virtual environments—especially with VMware. Your combined expertise in user support and advanced system maintenance will keep our operations running seamlessly and our technology up to date.