(IT) Systems Administrator

Capitol Bank • Madison, WI

1d

About The Position

The Systems Administrator will be responsible for all associated duties related to the design, installation, and maintenance of all bank systems. Systems and software may include LAN, voice mail, and internal/external email. Act as on-site help desk for all problems related to any systems hardware/software. Provide on-site support and training on all in-house hardware/software. Primary duties include: Manage and ensure complete adherence to all policies and practices of the Bank and its applicable vendors, contractors, regulatory and governmental agencies including, design, installation, maintenance, and training related to bank and service bureau systems. Manage, evaluate, and communicate all virus threats and act quickly to alert staff and provide any necessary support. Continuously monitor anti-virus protection software and make sure all users have the most recent version. Design and implement all PC and LAN systems to ensure the Bank's needs are met and the systems provide maximum service and value to the Bank for resources expended. Coordinate with department managers all needed PC and LAN systems-related training to ensure that employees can effectively utilize the necessary hardware/software. Review service contracts, licenses, and warranties of hardware/software to ensure that the bank is operating within their requirements. Ensure services promised are provided as per contract. Manage, evaluate, and distribute reporting to management regarding file maintenance, parameter changes and exception events for monitoring IT operations. (Reg. 34.03) Install and maintain all new software and software upgrades/enhancements. Remedy problems encountered with bank systems or contract with those best suited to remedy a given problem. Develop policy and maintain the Bank's Disaster Recovery Plan. Maintain a high level of ethical behavior within the banking profession with customers and prospective customers. Additional responsibilities include: Research, evaluate and recommend current technology trends for new ideas that can be beneficial to the organization. Identify, analyze, and present recommendations to management on hardware/software needs that best meet federal and state regulations on security, best practice, and quality needs. Direct and manage inventory on all hardware/software routinely. Maintain documentation logs on distribution, maintenance and returned items. Contract with vendors, consultants, and suppliers to ensure the best price, quality of service provided, and terms and conditions of arrangements are adhered to. Coordinate activities with any outside consultants to ensure activities performed are commensurate with fees charged. Acquire basic knowledge of all staff positions. Use this knowledge when designing and installing systems that meet the Bank's needs. Develop manuals and supporting documentation to accomplish tasks/duties inherent in this position in the areas of LAN Administration, Application Support, and Telecommunications. Develop and maintain policies and operating procedures for all areas of the position. Responsible for budget monitoring and planning for information technology.

Requirements

• Effective communication when working with customers and/or employees
• Ability to communicate with employees and understand their functions/processes
• Be involved in developing solutions to meet the needs of the customer and/or employees
• Flexibility to meet changing workload; highly self-motivated
• Be a team player and be respectful to all staff, customers, and prospects.
• Provide leadership where assigned.
• Proficient in Microsoft Office Suite and other applicable software
• Bachelor's degree in computer science, information technology, software development or related field.
• A minimum of 5 years' experience in information technology, security, or related field.
• Requires knowledge of and/or experience in various areas to include computer software installation, hardware installation, security monitoring, trending threats and software applications.
• Ability to interpret and explain policies and procedures in a comprehensive manner.
• Ability to analyze a situation and discuss options with employees and customers.
• Ability to make appropriate decisions when following bank policy.
• General understanding of legal and compliance issues in banking areas of responsibility.

Responsibilities

• Design, installation, and maintenance of all bank systems.
• Act as on-site help desk for all problems related to any systems hardware/software.
• Provide on-site support and training on all in-house hardware/software.
• Manage and ensure complete adherence to all policies and practices of the Bank and its applicable vendors, contractors, regulatory and governmental agencies including, design, installation, maintenance, and training related to bank and service bureau systems.
• Manage, evaluate, and communicate all virus threats and act quickly to alert staff and provide any necessary support.
• Continuously monitor anti-virus protection software and make sure all users have the most recent version.
• Design and implement all PC and LAN systems to ensure the Bank's needs are met and the systems provide maximum service and value to the Bank for resources expended.
• Coordinate with department managers all needed PC and LAN systems-related training to ensure that employees can effectively utilize the necessary hardware/software.
• Review service contracts, licenses, and warranties of hardware/software to ensure that the bank is operating within their requirements.
• Ensure services promised are provided as per contract.
• Manage, evaluate, and distribute reporting to management regarding file maintenance, parameter changes and exception events for monitoring IT operations.
• Install and maintain all new software and software upgrades/enhancements.
• Remedy problems encountered with bank systems or contract with those best suited to remedy a given problem.
• Develop policy and maintain the Bank's Disaster Recovery Plan.
• Maintain a high level of ethical behavior within the banking profession with customers and prospective customers.
• Research, evaluate and recommend current technology trends for new ideas that can be beneficial to the organization.
• Identify, analyze, and present recommendations to management on hardware/software needs that best meet federal and state regulations on security, best practice, and quality needs.
• Direct and manage inventory on all hardware/software routinely.
• Maintain documentation logs on distribution, maintenance and returned items.
• Contract with vendors, consultants, and suppliers to ensure the best price, quality of service provided, and terms and conditions of arrangements are adhered to.
• Coordinate activities with any outside consultants to ensure activities performed are commensurate with fees charged.
• Acquire basic knowledge of all staff positions.
• Use this knowledge when designing and installing systems that meet the Bank's needs.
• Develop manuals and supporting documentation to accomplish tasks/duties inherent in this position in the areas of LAN Administration, Application Support, and Telecommunications.
• Develop and maintain policies and operating procedures for all areas of the position.
• Responsible for budget monitoring and planning for information technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level