IT Systems Administrator (Remote - US)
About The Position
The role is to be part of the IT End User Management Team, being responsible for timely and effective resolutions to end-user issues relating to IT Service Operations. You will be responsible for performing question/problem diagnoses, guiding users through issue resolution, communicating technical solutions in user-friendly language, and producing IT end user documentation. This position will be a remote working role though there may be ad-hoc instances where office attendance is required across offices if solutions cannot be provided remotely.
Requirements
- Direct work experience in an IT support capacity, or an appropriate combination of education and relevant experience
- Previous experience supporting the Microsoft Office 365 product suite.
- Must have experience with Active Directory and Azure AD
- Minimum of 2+ years in a similar remote working support role
- Prior experience with IT Service Management toolsets (ServiceNow preferred)
- Good working knowledge of ticket management and handling escalations
- Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.
- Technical knowledge of different network levels: WAN and LAN connectivity, routers, firewalls, and security
- Ability to quickly analyze issues and determine the best course of action using available resources.
Nice To Haves
- Experience supporting AWS desirable
Responsibilities
- Directly responsible for resolving end-user IT issues.
- Providing one-on-one end-user support and problem resolution via telephone, e-mail, and the IT Service Portal.
- Performing in-person, on-site repairs of hardware, printers, and other peripherals as required.
- Diagnosing and resolving network issues.
- Troubleshooting and escalating deeper and more complex issues.
- Assisting hardware and network technicians by troubleshooting software, hardware, and network issues and, where necessary, installing network interface cards, hubs, switches, network cabling, etc.
- Participating in adds, moves, and changes to network and systems access, and hardware.
- Attending training sessions for end users; creating materials for end users (e.g., FAQ sheets/KB articles) maintaining asset registers
Benefits
- Rewarding performance: competitive compensation, incentive and bonus plans, and a total rewards package prioritizing mental, physical, and financial well-being.
- Growth and development: we invest in your professional learning. Our Altus Intelligence Academy offers over 150,000 hours of learning content.
- Flexible work model: our Activity-Based Work model provides flexibility to align your work location to the needs of the work — use the office for collaboration and remote work for focused tasks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
