IT Systems Administrator (Internal Posting for Kewadin IT Department ONLY)

Kewadin Casinos•Sault Ste. Marie, MI

10h

About The Position

The IT Systems Administrator, under the direction of the Director of Kewadin IT, is responsible for the efficient operation, maintenance, and security of our casino gaming systems. This position will play a critical role in ensuring uninterrupted gaming operations, protecting customer data, and supporting the IT infrastructure of Kewadin Casinos.

Requirements

Bachelor's Degree in Computer Science, Information Technology, or a related field or five years of proven experience in application support, preferably in a gaming or casino environment required.
Three years of experience in a technology role supporting enterprise applications or data in a business environment.
Must have a valid driver's license and be insurable by the Sault Tribe Insurance Department.
Must undergo a criminal background investigation done under the rules of the National Indian Gaming Commission.
Knowledge Gaming & Hospitality IT Systems: In-depth understanding of IT systems and infrastructure specific to the gaming and hospitality industry, including slot machines, table games, point-of-sale, hotel property management systems, cash handling and marketing kiosks, system interfaces, and security systems.
Enterprise Applications and Data Systems: Strong knowledge of all enterprise applications used in the gaming and hospitality industry, such as slot accounting systems, point-of-sale, marketing, cash handling, player tracking systems, and hotel property management systems.
Data Analysis and Reporting: Understanding of data analysis principles and tools to generate reports for management and regulatory compliance.
Cybersecurity: Working knowledge of cybersecurity best practices and procedures to maintain system security and data integrity.
Project Management and Change Management: Familiarity with project management methodologies and change management processes to ensure smooth implementation of IT initiatives.
Skills Technical Support: Proven ability to diagnose and troubleshoot technical issues with enterprise applications and data systems, including a wide variety of system interfaces.
Training and Development: Skilled in providing user training on enterprise applications and system functionalities.
Problem-Solving: Highly analytical and resourceful in resolving complex technical problems with minimal disruption to operations in a 24/7/365 environment.
Communication: Excellent written and verbal communication skills to effectively document issues, collaborate with users and internal IT teams, and provide clear technical explanations.
Attention to Detail: Possesses a keen eye for detail to ensure accurate data entry, system configuration, and troubleshooting procedures.
Abilities Time Management: Ability to prioritize tasks, manage multiple deadlines, and work efficiently in a fast-paced environment.
Adaptability: Flexible and adaptable to learn new technologies, systems, and procedures.
Teamwork: Ability to collaborate effectively with colleagues, internal departments, and vendors to resolve issues and implement solutions.
Customer Service: Maintains a positive and professional attitude while providing excellent technical support to users.
Continuous Learning: Committed to continuous learning and staying updated with the latest advancements in gaming & hospitality IT.

Nice To Haves

Native American preferred.

Responsibilities

Configure, maintain, and troubleshoot casino gaming systems, including but not limited to slot machines, player tracking systems, electronic table games, POS, inventory management, Hotel PMS, and all other related hardware.
Install, configure, and upgrade computer hardware, including servers, workstations, and peripherals.
Ensure the availability and reliability of gaming and hospitality systems, minimizing downtime to maximize customer satisfaction.
Stay up-to-date with gaming industry regulations and compliance standards, ensuring all systems adhere to these requirements.
Conduct regular preventative maintenance on hardware systems to ensure optimal performance.
Ensure compatibility of integration of new hardware components with existing systems.
Collaborate with vendors to schedule and oversee maintenance and upgrades of gaming equipment.
Respond promptly to technical issues and provide effective troubleshooting and resolution to minimize disruptions to gaming operations.
Provide technical support to casino staff and assist with training on gaming systems.
Implement monitoring tools to track system performance, identify issues, and proactively address potential problems.
Generate regular reports on system performance, security and compliance for management review.
Maintain detailed documentation of system configurations, procedures and troubleshooting steps.
Ensure that all changes to the gaming systems are properly documented and tracked.
Collaborate with IT teams, vendors, and other stakeholders to ensure the integration of gaming and hospitality systems with other casino technology infrastructure.
Participate in cross-functional teams for system improvement projects.
Conduct training sessions to educate users on new system features and functionalities.
Participate in cross-functional teams for system improvement steps.
Interact with customers and colleagues professionally, courteously, and ensure a positive customer experience.
All other job-related duties as assigned.