IT Systems Administrator

Pilatus Aircraft USA Ltd•Broomfield, CO

just now•Onsite

About The Position

Pilatus is hiring an IT Systems Administrator to join our team in Broomfield, CO. In this role, you will perform a variety of system administration / support and network administration tasks. In addition, you will install, maintain, and monitor the operation of the LAN network. A successful person in this role will also troubleshoot, diagnosis, and repair/fix network servers, desktops, laptops, peripherals, and software applications. Take your career to the next level with Pilatus Aircraft USA Ltd! Essential Duties/Responsibilities Provides technical support to internal customers on hardware, network, and software issues via phone, e-mail, or in person (tier-II help desk) Installs, sets up, upgrades, builds, maintains, secures, monitors, and troubleshoots: Windows Servers, including Terminal Services, Microsoft Exchange, Microsoft SharePoint, Backup utilities, VMware, and other special application servers Network components (wired and wireless), including routers, switches, access points, and network controllers Desktops, laptops, and computer peripherals such as printers, copiers, and scanners Cisco Unified Call Manager (VOIP) telephone system including voicemail, handsets, servers, switches, and softphones Computer software: (installs, evaluates compatibility and security compliance with existing hardware, software, and operating systems) Active Directory, including adding or updating user accounts and modifying security groups Mobile devices such as Smart Phones and Tablets running Windows, Android, or IOS operating systems Assists in maintaining security and data protection: Protects Pilatus’ intellectual assets by keeping information secure and confidential Works with IT Security Analyst to protect and secure IT resources Network protection on servers and workstations: Installs and updates required protective software, Anti-Virus, Anti-Spyware, and disk encryption Evaluates and applies security updates on servers, workstations, laptops, and mobile devices Leverages the use of Microsoft WSUS server to automate patches Utilizes software deployment tools to build, maintain, and push software packages to endpoints Other Duties/Responsibilities Updates job knowledge by participating in educational opportunities and reading professional publications Evaluates and recommends new products to improve security, reliability, and performance of the environment Documents system architecture, policies, procedures, configurations, and guides Works with 3rd party managed service providers to accomplish critical tasks Supports Pilatus aircraft documentation and interactive manuals, for both in-house and external users Assists the IT Director with additional tasks and projects as required

Requirements

3 - 5 years of experience in on-premises IT administration and support
Strong knowledge of Microsoft Operating Systems and Applications, including Windows clients, Windows Servers, and Office suites
LAN knowledge and maintenance (Cisco and/or Aruba Network Hardware experience a plus)
Problem solving with strong quality focus
High level of customer service orientation to support users’ immediate needs
Team-orientation with ability to work independently
Some after-hours work is required for system maintenance and upgrades
Ability to conform to new procedures, policies, and technology

Nice To Haves

Experience with SharePoint workflows and forms preferred
Microsoft Azure/M365 experience preferred
LAN knowledge and maintenance (Cisco and/or Aruba Network Hardware experience a plus)

Responsibilities

Provides technical support to internal customers on hardware, network, and software issues via phone, e-mail, or in person (tier-II help desk)
Installs, sets up, upgrades, builds, maintains, secures, monitors, and troubleshoots: Windows Servers, including Terminal Services, Microsoft Exchange, Microsoft SharePoint, Backup utilities, VMware, and other special application servers
Network components (wired and wireless), including routers, switches, access points, and network controllers
Desktops, laptops, and computer peripherals such as printers, copiers, and scanners
Cisco Unified Call Manager (VOIP) telephone system including voicemail, handsets, servers, switches, and softphones
Computer software: (installs, evaluates compatibility and security compliance with existing hardware, software, and operating systems)
Active Directory, including adding or updating user accounts and modifying security groups
Mobile devices such as Smart Phones and Tablets running Windows, Android, or IOS operating systems
Assists in maintaining security and data protection
Protects Pilatus’ intellectual assets by keeping information secure and confidential
Works with IT Security Analyst to protect and secure IT resources
Network protection on servers and workstations
Installs and updates required protective software, Anti-Virus, Anti-Spyware, and disk encryption
Evaluates and applies security updates on servers, workstations, laptops, and mobile devices
Leverages the use of Microsoft WSUS server to automate patches
Utilizes software deployment tools to build, maintain, and push software packages to endpoints
Updates job knowledge by participating in educational opportunities and reading professional publications
Evaluates and recommends new products to improve security, reliability, and performance of the environment
Documents system architecture, policies, procedures, configurations, and guides
Works with 3rd party managed service providers to accomplish critical tasks
Supports Pilatus aircraft documentation and interactive manuals, for both in-house and external users
Assists the IT Director with additional tasks and projects as required

Benefits

11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9,600 annually
Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
401(k) retirement plan matching up to 6%
Life and long-term disability insurance premiums paid in full
Tuition assistance available annually after the first year
The salary range for this position is $70,256 - 94,018 per year depending on experience. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

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