IT Systems Administrator

Top Rx LLC•Bartlett, TN

just now•Onsite

About The Position

A leading generic pharmaceutical distributor with advanced information technologies is seeking a highly motivated IT Systems Administrator with a passion for technology, collaboration, and continuous improvement. This role supports critical infrastructure and end users across the enterprise and plays a key role in system reliability, security, and operational excellence. The Systems Administrator is responsible for the installation, configuration, monitoring, maintenance, and support of servers, networks, endpoints, and cloud services. This includes hands-on administration of Microsoft environments, cloud platforms, networking, endpoint protection, and user support in a regulated business environment.

Requirements

Minimum 5 years of professional IT systems administration experience.
Strong knowledge of Windows operating systems in physical and virtual environments.
Solid understanding of Active Directory, Group Policy, DNS, DHCP, and identity management.
Experience administering Microsoft 365 / Exchange Online.
Working knowledge of networking fundamentals, including LAN/WAN, VLANs, wireless, and TCP/IP.
Demonstrated ability to troubleshoot and resolve complex technical issues.
Ability to work independently and manage multiple priorities simultaneously.
Experience leading or contributing to infrastructure or deployment projects.
Working knowledge of cybersecurity fundamentals, including incident response concepts, endpoint threats, phishing, and access control.
Strong time-management skills and ability to work effectively under deadline pressure.
Willingness to participate in on-call or after-hours support when required.
Commitment to confidentiality, security, and best practices.
Reliable and regular attendance.
Windows Professional and Windows Server administration
Active Directory and Group Policy
VMware virtualization platform experience
Microsoft 365 / Exchange Online administration
Endpoint protection and patch management
LAN/WAN networking fundamentals
Backup and restore solutions
Familiarity with endpoint detection and response (EDR/XDR) tools, security logging, and basic incident response workflows
IT asset and lifecycle management

Nice To Haves

Firewall configuration and maintenance
Network routers, switches, wireless access points, and VLAN design
Experience in medium-sized corporate IT environments
Familiarity with ITIL practices
Project management experience
Microsoft certifications (e.g., MCSA, MCSE, or modern equivalents)
Cisco certifications (e.g., CCNA or equivalent experience)
ITIL certification
Excellent written and verbal communication skills
Strong documentation and organizational skills
Collaborative mindset with the ability to work across business units
Customer-service-oriented approach to end-user support
Ability to uphold high standards aligned with company objectives
Professional, dependable, and adaptable

Responsibilities

Administer and support enterprise systems including Windows Server, VMware, Active Directory, Exchange Online / Microsoft 365, Cloud VoIP, and endpoint security platforms.
Install, configure, patch, and maintain servers, desktops, laptops, and mobile devices.
Monitor system performance, availability, and security using remote monitoring and management (RMM) tools.
Respond to incident, problem, and service request tickets in a timely and professional manner.
Troubleshoot and resolve hardware, software, network, and security issues.
Provision, modify, and decommission user accounts, permissions, and access across multiple systems.
Support and train staff on Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, and related tools.
Support and administer cloud-based phone systems and video conferencing platforms.
Administer and support LAN/WAN infrastructure, including switches, wireless access points, VLANs, firewalls, VPNs, and network services.
Install and support PCs, laptops, RF devices, printers, switches, and other IT equipment.
Manage system changes, upgrades, and deployment projects, including documentation and change control.
Participate in cybersecurity incident detection, response, containment, and recovery activities in coordination with IT leadership and security partners.
Develop, document, and improve systems administration procedures and operational processes.
Maintain accurate IT asset inventories, system documentation, logs, and maintenance records.
Assist with backup, restore, and disaster recovery operations.
Participate in after-hours or weekend support as required for maintenance windows or incident response.