IT Systems Administrator

Hall of Fame Village•Canton, OH

23m•Onsite

About The Position

Job Summary: The Information Technology (IT) Systems Administrator (Operations & Support) is responsible for maintaining, supporting, and optimizing the technology environment that supports Hall of Fame Village staff, facilities, and event operations. This role ensures reliable day-to-day IT operations, strong end-user support, and consistent execution of IT processes across a real-estate and event-driven campus. This position combines systems administration and Tier 1/Tier 2 help desk responsibilities, with an emphasis on customer service, documentation, and operational ownership. It is a hands-on, on-site role suited for a mid-level IT professional who can work independently, follow standards, and coordinate with vendors or managed service partners for advanced engineering needs.

Requirements

3–5 years of hands-on experience in IT operations, systems administration, or help desk support
Strong experience administering Microsoft 365 and Entra ID
Experience supporting Windows and macOS endpoints, including laptops, desktops, and mobile devices
Working knowledge of networking fundamentals (switches, Wi-Fi, firewalls)
Experience responding to support tickets and providing customer-focused technical assistance
Strong communication skills and the ability to build trust with internal and external stakeholders
Ability to work independently in an on-site, campus-based environment
Must reside in the Canton, Ohio area (this is an on-site position)
Ability to work a flexible schedule (nights, weekends & holidays as necessary).
Full-time, on-site position in Canton, Ohio
Must be available to work across campus facilities, including indoor and outdoor environments
Ability to lift up to 30 pounds and work in varied Ohio weather conditions
Ability to move safely through construction zones, uneven terrain, and event spaces

Nice To Haves

Experience with Intune, MDM deployment, and endpoint compliance preferred
Exposure to backup and disaster recovery tools preferred
Familiarity with Jira or similar ticketing systems preferred
Experience coordinating with vendors, MSPs, or external technology partners preferred
Experience supporting conference rooms, AV-adjacent systems, or event-driven environments preferred

Responsibilities

Administer Microsoft 365 services including Entra ID, Exchange Online, Teams, SharePoint, OneDrive, Intune, and Defender
Manage user onboarding and offboarding, permissions, MFA, and device enrollment
Maintain and support Windows and macOS operating systems across campus
Monitor system health, backups, patching, and security updates
Support Microsoft Teams Calling, phone systems, and conference room technology
Maintain documentation, diagrams, and operational runbooks
Provide first-line operational support for switches, wireless access points, and firewalls
Monitor network performance and alerts using existing monitoring tools
Coordinate with external vendors and service providers for advanced networking, fiber, or security issues
Track warranties, renewals, and lifecycle status of infrastructure assets
Provide Tier 1 and Tier 2 technical support to campus users and event staff
Troubleshoot laptops, desktops, printers, scanners, mobile devices, and applications
Respond to and document support requests in the ticketing system
Assist with technology setup for new hires, contractors, and departing employees
Provide basic user training on systems and cybersecurity best practice
Enforce cybersecurity best practices and least-privilege access standards
Assist with backup validation and disaster recovery testing
Support governance for Microsoft 365 usage, data sharing, and retention
Assist with compliance and documentation related to IT policies and procedures