IT Systems Administrator

Dentsply•Richardson, TX

76d

About The Position

We are looking for an experienced and talented IT System Administrator to join our team in Richardson, TX. This individual will be responsible for providing technical support and daily administration for application servers, networking equipment, servers, PC hardware, telephones, cabling, and connectors. They will be resonsible for maintaining system logs and instructing the users in the basic of PC and network functions. This person must follow corporate guidelines for network access, purchasing policies, and security. The individual must have excellent customer service skills and the ability to document work through the Dentsply Sirona ticket system.

Requirements

4+ years of experience within IT/Technical environment
Cisco knowledge and certification a plus; Microsoft Certification (preferred)
Advanced (C1)
Internationally and culturally aware
Strategic focus with the ability to also operate tactically when needed
Exceptional Analytical thinking with effective judgment and decision-making capabilities
Patience with users and ability to remain calm
Strong written and verbal communication skills
Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
Interpersonal skills that function to create connections and positive experiences for customers
Technological skills specific to the company's products and trouble-shooting practices

Responsibilities

Provide advanced customer service and technical support to end-users for hardware and software to identify root cause, and provide technical support
Analyze, research, and resolve complex end-user escalation incidents or issues and troubleshooting from other IT support staff; escalate as necessary
Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures
Set up new equipment and devices; set up and maintain workstations; provide appropriate access to applications, systems, and data
Provide guidance and explain policies and procedures to IT support staff and end-users
Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly
Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed
Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments
Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution
Participate in the maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers
Implement security policies and protocols
Review, update, and maintain documentation to ensure internal processes and procedures, workflows, and training manuals are current
Review and evaluate new hardware and software products; recommend the implementation of new products
Create, track, and maintain reports and provide updates to management
Assist in tracking and maintaining hardware and software inventory; interact with vendors
May mentor, train, and direct the work of other staff members and/or student workers
Active Directory User Management (Creations, Terminations, Attribute Modifications, Group Memberships)
Advanced knowledge of Microsoft M365 Products (Outlook, Office, Teams, SharePoint, Yammer, Planner, OneDrive)
Maintain full compliance with all corporate network Standards and SOPs as well as all SOX and FDA Part 11 guidelines.
Install, configure, and maintain personal computers, servers, Ethernet networks, network cabling, printers, and other related equipment and devices.
Investigate user problems, identify the source of the issue and implement the solution.
Manage and maintain system backups of critical network resources.
Review and implement lifecycle management of servers, key network systems, and associated hardware to ensure maximum performance.
Prioritize and Implement standard services
Create and update site documentation
Identify and implement opportunities to improve hardware and software systems
Determine timeframes and manage/oversee completion for major IT projects including system updates, upgrades, migrations, expansions, and outages
IS Application - Corporate provided - troubleshoot all issues and coordinate issue resolution with application provider
Manages local IT budget
Troubleshoot client login issues to determine and resolve the reported problem (Account, Connectivity, and Cisco VPN)
Troubleshoot telephone and VOIP issues
General Windows Troubleshooting (Reboot, Cleanup, Drivers, Patching)
Troubleshoots network connectivity issues (WIFI, LAN, Internet Provider)
Data Center management
Manage. Rack, wire, and provides console access to Cisco Switches
Depending on the needs of the company, the employee may be entrusted with and asked to perform other tasks related to his/her competence.
Server Administration for site specific servers.
Adheres to Dentsply Sirona IT Policies
Additional responsibilities as assigned.
Train customers on new devices and technologies