IT Systems Administrator

Rubrik Job Board•Palo Alto, CA

10d

About The Position

We're seeking a motivated and detail-oriented System Administrator to join our growing IT team at Rubrik. This role is ideal for someone with approximately 5 years of hands-on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure. This position will report to the Manager - Corp IT and you'll play a key role in maintaining our Commercial and FedRamp systems, supporting our users, and assisting in the implementation of new technologies.

Requirements

Minimum of 5 years of work experience providing front-line IT support or systems administration work
In-depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads
Advanced proficiency with standard IT productivity tools and systems (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
Strong knowledge of IT security best practices and compliance standards.
Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization
Excellent customer service skills and the ability to be a self starter

Nice To Haves

Relevant industry certifications such as ITIL or CompTIA are considered a valuable asset.
Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported at Rubrik
Exposure to IT security best practices.
Experience with automation using no-code or low-code automation platforms such as Okta Workflows or Zapier

Responsibilities

Advanced Troubleshooting and Technical Support: Serve as an escalation point for the global Service Desk Team providing advanced technical support to end-users for the various enterprise applications supported at Rubrik. (e.g., Microsoft 365, Google Workspace, Jamf, Intune, Okta, Zoom, Slack, Github, etc
Coordinate repair and recovery efforts for system failures across various Enterprise Tools and engage with the impacted teams and other stakeholders as needed.
Collaboration & Coordination Collaborate with senior system administrators and other IT team members on business critical projects and initiatives
Assist with driving the implementation of AI tools across the organization
Coordinate with our InfoSec team to remediate security gaps or vulnerabilities across Rubrik’s Enterprise Tools
FedRAMP Serve as a primary point of contact for Rubrik’s FedRAMP systems, collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.
Environment Ownership: Serve as the designated administrator for the FedRAMP boundary, managing a high-trust environment isolated from commercial production.
Asset Management and Documentation: Collaborate with the Service Desk Team to maintain an accurate inventory of all endpoints, documenting hardware and software details.
Assist with asset management, including tracking inventory of hardware and software.
Executive Support Providing premium and proactive technical assistance to Rubrik’s senior leadership, executives, and their administrative staff in a fast-paced environment
Serve as a primary point of contact for Rubrik’s executive assistant team
Process Optimization: Identify, recommend, and implement continuous process improvements to enhance support operations and minimize incident occurrences
Knowledge Base Development and Maintenance: Create and publish knowledge base articles for complex or novel issues lacking existing documentation. Regularly update existing articles to ensure accuracy and relevance