IT Systems Administrator

City of AustinAustin, TX
1dHybrid

About The Position

IT Systems Administrator -Capital Delivery Services Purpose: Under moderate supervision, this position provides daily operations maintenance and support for highly reliable systems, using broad skills and current knowledge of information technology systems.

Requirements

  • Knowledge of one or more areas of infrastructure and server technologies.
  • Knowledge of application and/or operating systems.
  • Knowledge of networking/telephony operating systems and network/telephony monitoring and management applications.
  • Knowledge of industry and department best practices, requirements and policies and procedures.
  • Knowledge of system capacity planning.
  • Skill in documenting and maintaining application and process or configuration information.
  • Skill in providing day-to-day system/application administration and/or system/application administration in support in a variety of work environments.
  • Skill in installing and maintaining applications or operating systems or equipment.
  • Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts.
  • Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs.
  • Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals.
  • Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability.
  • Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding.
  • Ability to define, analyze, and find solutions for difficult or complex problems.
  • Ability to view the big picture.
  • Ability to quickly become familiar with emerging technologies.
  • Ability to identify trends as well as isolated events.
  • Two (2) years of education from an accredited college or university in a field related to the job plus two (2) years of related experience.
  • Experience may substitute for education up to two (2) years.

Nice To Haves

  • Experience supporting, deploying, and managing Microsoft Operating Systems.
  • Experience troubleshooting and supporting Mobile devices with IOS and Android OS.
  • Experience creating software and hardware automation scripts for deploying updates to client computers.
  • Experience managing hardware and software inventory systems.
  • Experience managing an Azure cloud environment, Active Directory, SCCM, and remote support software.
  • Ability to travel to more than one work location.

Responsibilities

  • Monitors, troubleshoots, diagnoses, tests, evaluates, and makes recommendations to resolve system problems as well as define disaster recovery plans and develop network test plans.
  • Implements, configures, manages, administers, maintains, and monitors software and hardware to include systems, applications, middleware, servers, and storage.
  • Procures new software and hardware for systems, applications, middleware, servers, and storage technologies.
  • Evaluates system performance and health checks by implementing tuning improvements and performing system sizing estimates.
  • Contributes to the planning, forecasting, budgeting, procuring, and implementing new system hardware and software including the retirement of existing systems and components.
  • Assists with development of solution based cost analysis.
  • Coordinates and communicates the installation, configuration, and maintenance of systems and components with customer departments and project teams.
  • Monitors services provided by vendors to ensure service levels are met.
  • Monitors and assists in management of equipment inventory.
  • Implements system security procedures and ensure compliance of all security policies, procedures and standards.

Benefits

  • Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  • Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
  • Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
  • Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  • Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
  • Education assistance is available through our tuition reimbursement program, and financial support for continuing education, licenses, and certifications is also available.
  • Health and Wellness The City of Austin is committed to providing cost-effective, sustainable benefits that assist employees in being physically and mentally healthy. For employees that are covered this includes low cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more.
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