IT Systems Administrator

City of Austin • Austin, TX

1d • Hybrid

About The Position

IT Systems Administrator -Capital Delivery Services Purpose: Under moderate supervision, this position provides daily operations maintenance and support for highly reliable systems, using broad skills and current knowledge of information technology systems.

Requirements

• Knowledge of one or more areas of infrastructure and server technologies.
• Knowledge of application and/or operating systems.
• Knowledge of networking/telephony operating systems and network/telephony monitoring and management applications.
• Knowledge of industry and department best practices, requirements and policies and procedures.
• Knowledge of system capacity planning.
• Skill in documenting and maintaining application and process or configuration information.
• Skill in providing day-to-day system/application administration and/or system/application administration in support in a variety of work environments.
• Skill in installing and maintaining applications or operating systems or equipment.
• Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts.
• Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs.
• Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals.
• Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability.
• Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding.
• Ability to define, analyze, and find solutions for difficult or complex problems.
• Ability to view the big picture.
• Ability to quickly become familiar with emerging technologies.
• Ability to identify trends as well as isolated events.
• Two (2) years of education from an accredited college or university in a field related to the job plus two (2) years of related experience.
• Experience may substitute for education up to two (2) years.

Nice To Haves

• Experience supporting, deploying, and managing Microsoft Operating Systems.
• Experience troubleshooting and supporting Mobile devices with IOS and Android OS.
• Experience creating software and hardware automation scripts for deploying updates to client computers.
• Experience managing hardware and software inventory systems.
• Experience managing an Azure cloud environment, Active Directory, SCCM, and remote support software.
• Ability to travel to more than one work location.

Responsibilities

• Monitors, troubleshoots, diagnoses, tests, evaluates, and makes recommendations to resolve system problems as well as define disaster recovery plans and develop network test plans.
• Implements, configures, manages, administers, maintains, and monitors software and hardware to include systems, applications, middleware, servers, and storage.
• Procures new software and hardware for systems, applications, middleware, servers, and storage technologies.
• Evaluates system performance and health checks by implementing tuning improvements and performing system sizing estimates.
• Contributes to the planning, forecasting, budgeting, procuring, and implementing new system hardware and software including the retirement of existing systems and components.
• Assists with development of solution based cost analysis.
• Coordinates and communicates the installation, configuration, and maintenance of systems and components with customer departments and project teams.
• Monitors services provided by vendors to ensure service levels are met.
• Monitors and assists in management of equipment inventory.
• Implements system security procedures and ensure compliance of all security policies, procedures and standards.

Benefits

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
• Education assistance is available through our tuition reimbursement program, and financial support for continuing education, licenses, and certifications is also available.
• Health and Wellness The City of Austin is committed to providing cost-effective, sustainable benefits that assist employees in being physically and mentally healthy. For employees that are covered this includes low cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree