IT Systems Administrator - Tier 1+2

Roberts Resorts & Communities • Scottsdale, AZ

3d • Onsite

About The Position

We are hiring a hands-on IT Systems Administrator to own day-to-day IT operations across a distributed, multi-location environment (approximately 25 locations). This role provides both Tier 1 and Tier 2 support—handling frontline user support while also owning administration of core platforms and escalations. Responsibilities include Microsoft 365 administration, endpoint and network operations, baseline cybersecurity, provider coordination, and disciplined documentation/asset management.
Location:
On-site in Scottsdale, AZ.

Requirements

• 5+ years in IT support/administration with Tier 2 responsibilities (or equivalent).
• Hands-on Microsoft 365 administration experience (user, licensing, security/mail flow fundamentals).
• Experience with cloud email security filtering, DNS management, and VoIP administration portals.
• Experience supporting a distributed/multi-site environment and coordinating onsite support via contractors.
• Strong troubleshooting, communication, and documentation skills.

Nice To Haves

• Demonstrated understanding of Tier 3 support concepts, including advanced troubleshooting methodology, root-cause analysis, change control, and escalation readiness for complex infrastructure issues.
• Familiarity with device lifecycle workflows.
• Experience supporting Microsoft RDP in a hosted VM environment.

Responsibilities

• Provide Tier 1 support and Tier 2 escalation for end users; triage, resolve, and coordinate onsite support when needed.
• Administer and support cloud based identities including Microsoft 365 (users, groups, licensing, security settings), Adobe, Google Workspace and Apple Business Manager operations where applicable.
• Manage endpoint standards, patching cadence, and common deployments; support multi-site networking troubleshooting and basic health monitoring.
• Coordinate telecom/VoIP and connectivity troubleshooting with providers and contractors across locations.
• Maintain IT documentation, inventory, renewal tracking, and vendor/contractor coordination.
• Consistently meets agreed response and resolution targets for Tier 1 and Tier 2 requests across locations, with clear communication and reliable follow-through.
• Reduces repeat issues by performing effective troubleshooting, documenting fixes, and applying root-cause remediation (not just temporary workarounds).
• Maintains secure, stable operations through timely patching, controlled change practices, and minimal unplanned downtime.
• Keeps identity and access hygiene strong (MFA enforcement, least privilege, and periodic access reviews) and responds effectively to phishing/compromise events.
• Delivers accurate and on-time onboarding/offboarding and access changes; maintains clean licensing, device assignment, and user lifecycle records.
• Manages providers and renewals proactively (telecom/VoIP, ISPs, domains/DNS, hosting, SaaS) to prevent service interruptions.
• Maintains accurate inventories, current documentation/runbooks, and clear site/contractor instructions that improve support consistency.
• Provides concise status reporting on recurring issues, risk items, and improvement opportunities; executes agreed improvements without disrupting business operations.

Benefits

• Medical, Dental, and Vision coverage for you and your dependents
• Employer-paid life insurance for peace of mind
• A full menu of voluntary coverages — STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans
• 80 hours of PTO plus 11 paid holidays to recharge and refresh
• 401(k) with a 3% company match to invest in your future
• The chance to be part of an inclusive, supportive community where your contributions matter
• Complimentary stay at one of our resorts — enjoy the lifestyle you help create!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees