IT - SYSTEMS ADMINISTRATOR

Nampa Public Library•Nampa, ID

1d•$57,678 - $66,560•Onsite

About The Position

The System Administrator I focuses on execution, customer service, monitoring, and maintenance of core infrastructure components under direct supervision. This role is crucial for immediate support and maintaining system stability through routine operations.

Requirements

Bachelor's Degree in Computer Science or related field, OR 1-3 years related experience.
Foundational knowledge of Microsoft Windows Server and/or Linux operating systems.
Basic understanding of networking principles (TCP/IP, DNS, DHCP) and troubleshooting tools.
Basic familiarity with PowerShell or Python for administrative tasks and automation.
Basic understanding of virtualization platforms (e.g., VMware vSphere, Microsoft Hyper-V).
Proficiency with enterprise ticketing systems and a strong commitment to service excellence.

Nice To Haves

CompTIA A+
CompTIA Sec+
CompTIA Network+
Microsoft Certified: Azure Administrator Associate.

Responsibilities

Provide outstanding, professional, and courteous customer service.
Monitor and provide support utilizing the service request (ticketing) system to resolve Level 1 and Level 2 issues promptly.
Perform routine system health checks, monitor logs, and verify resource utilization for physical, virtual, and cloud-based servers.
Assist in basic system and application software installation, configuration, and documentation updates.
Perform essential tasks within the Active Directory and Azure Active Directory environment, including creating, modifying, and disabling user accounts, groups, and basic permissions.
Assist with deploying and verifying security patches and updates (patch management) and ensure compliance with established Endpoint Detection and Response (EDR) policies.
Execute backup and restore procedures as directed, verify successful completion, and escalate issues as needed.
With guidance, assist with the administration and maintenance of modern storage solutions (e.g., SAN, NAS, or HCI). Assist and perform complex business continuity and disaster recovery operations, including advanced backup configurations and failover testing.
Maintain current documentation for administered servers, processes, and resolved incidents.
Participate in scheduled and unscheduled off-hours maintenance and system upgrades as needed.
Research, evaluate, and recommend new hardware, software, and services to improve efficiency, security, or performance.
Proactively identify opportunities to automate routine tasks and improve existing IT processes and procedures.
Participate in and lead minor technology projects, such as client-side software rollouts or specific server migrations, under the direction of IT leadership.
Assist with maintaining an accurate inventory of IT assets, including tracking lifecycle and managing disposal of obsolete equipment.
Develop and maintain internal and external-facing knowledge base articles, tutorials, and frequently asked questions (FAQs).