IT Systems Administrator 2

State of Montana•Helena, MT

4h•$36 - $39

About The Position

Hello! We’re the Justice Information Technology Services (JITS) team, we provide vital Information Technology (IT) infrastructure which Montanan’s rely upon to support state and local law enforcement. Our dynamic team manages IT systems, services, and interfaces to support approximately 900 DOJ employees, and over 3,000 Criminal Justice Information Network (CJIN) customers working together to safeguard Montana ! We directly support DOJ staff involved with legal cases concerning the State and its people, Montana missing persons, victim services, children’s justice, consumer protection, criminal investigations, highway safety, motor vehicle licensing, gambling control, and forensic laboratory services. The list is long but if you enjoy diversity, this challenging, exciting, and rewarding position may be what you are looking for. We are looking for a highly motivated and technically proficient IT Systems Administrator to significantly enhance our IT infrastructure. This hands-on role involves the implementation, improvement, and ongoing maintenance of our enterprise servers, storage, and networks. The ideal candidate thrives in a dynamic environment, possesses strong attention to detail, and is skilled in organization, multitasking, and effective documentation. Excellent professional communication is essential, along with the ability to interact effectively with a diverse workforce.

Requirements

Two years of education in the field of Information Technology.
Three years of job-related experience in a network or systems administrator role.
Other combinations of education, certification or experience may be substituted.
Valid Driver License or ability to obtain one in 60 days of hire.
May require 8 or more hours a day working with a computer.
May require more than a 40-hour workweek.
May require weekend work and on-call to perform systems upgrades, systems changes, or respond to issues.
May occasionally need to lift, move and install computer hardware up to 25 lbs.

Nice To Haves

Extensive knowledge of the concepts and theories of computer science, including software development, systems and network administration, security management, system performance monitoring, and disaster recovery.
Knowledge of project planning and management.
Requires skill in managing complex and varied system development and administration projects; isolating and resolving advanced technical problems; communicating well with people of varied technical levels; managing multiple tasks and workflow; adapting and synthesizing diverse administrative requirements and functions into consistent management strategies; developing project plans; and establishing project goals, timelines, and standards.
Requires the ability to develop and administer short and long-range project plans; design and implement components of complex network systems; exercise sound judgment in resolving complex technical and operational problems; anticipate and resolve technical problems; establish and maintain effective working relationships with others; coordinate the activities of others.
Strong skills and experience with Prox Mox, Cisco UCS, Cisco Meraki, Cisco Switching, Palo Alto Firewalls, Cisco Firewalls, NetAPP Storage, Linux administration and 3,2,1 backup and recovery is highly preferential.
Experience managing Microsoft 365 tenant space, exchange, and Microsoft Azure will also be considered as important skillsets.

Responsibilities

Resolve escalated issues requiring systems modification
Diagnose, troubleshoot, and resolve hardware, software, network, or system technical issues
Install or replace network hardware or software
Plan and implement systems maintenance activities
Produce, review and update support documentation (for example\: knowledge base articles, system information and login details, audit logs, etc.)
Maintain environment backup and recovery
Configure hardware or software to meet system requirements
Monitor, evaluate and optimize network, server, and storage performance
Implement or adjust infrastructure according to evolving security landscape

Benefits

Paid vacation, sick leave, holidays, health, dental, vision coverage, and retirement plans.
Employment with the State of Montana may qualify you for Public Service Loan Forgiveness.

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