IT System Analyst / Help Desk

MGC Contractors • Phoenix, AZ

1d

About The Position

The IT Systems Analyst / Help Desk Technician provides day to day technical support for end-users, administers core business systems, troubleshoots hardware and software issues, and assists in the evaluation, implementation, and optimization of technology solutions. This role serves as the first line of support for help desk tickets while also conducting systems analysis to improve performance, security, and user experience across the organization.

Requirements

• Experience supporting Windows OS, Microsoft 365, Active Directory and common business applications.
• Excellent customer service skills.
• Proficiency in troubleshooting fundamentals (TCP/IP, NDS, DHCO,VPN)
• Experience with ticketing systems
• Working knowledge of cybersecurity best practices
• Ability to simultaneously manage multiple priorities.
• Associates or Bachelors degree in Information Technology, Computer Science or related field or equivalent combination of experience and training that provides the requisite knowledge, skills and abilities.
• 2-5 years of help desk or system analysist experience in a professional environment.
• Reliable and available transportation with a valid Arizona Driver's License.

Nice To Haves

• Experience in construction industry systems (ERP, project management, estimating) preferred.

Responsibilities

• Respond to help desk tickets, emails, and phone requests in a timely and professional manner.
• Diagnose and resolve software, hardware, and network problems for end users
• Install, configure, and maintain desktops, laptops, mobile devices, printers and peripherals.
• Provide remote and onsite support for field personnel, project managers, and office staff.
• Assist in onboarding and offboarding of employees, including user account creation, permissions, hardware setup and system access.
• Other task and duties as required
• Support administration of business applications
• Assist with system configuration, updates, patching, and performance monitoring
• Maintain inventory of hardware, software, licenses, and IT assets
• Other task and duties as required

Benefits

• We offer a competitive salary and benefits package.
• There is opportunity to grow into a Controller level role, by offering professional development and continued education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees