IT System Administrator

Tria Federal • Woodlawn, MD

4d • $45,000 - $50,000 • Onsite

About The Position

Tria Federal is seeking a skilled and motivated IT Systems Administrator to join a collaborative and dynamic IT team. To be successful in this role, the ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience using their in-depth understanding of information systems, security, and computing solutions. This role is required to be on-site at our Windsor Mill location in Baltimore, Maryland. He/she will use their interpersonal skills to communicate and provide IT service desk support to a hybrid workforce. This role requires knowledge of the MacOS environment and Microsoft 365 ecosystem.

Requirements

• Minimum of an A.S. in applied science (Computer/Network) Will consider two years of college or trade school education in computer, networking, or computer security field
• 3-5 years of experience required
• Must be able to commute daily to our Woodlawn, MD Office
• MacOS and Microsoft Windows
• Microsoft Azure / Entra ID (Active Directory), Microsoft 365 Admin Center
• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Copilot)
• IT asset management – maintain and track inventory

Nice To Haves

• A+ and/or Network+ Certification
• Strong time management; able to juggle multiple priorities and deadlines
• Clear and patient communicator, especially with non-technical users
• Highly responsive and professional in demeanor
• Knowledge of FreshService Service Desk System

Responsibilities

• Provide IT service desk support to a hybrid workforce
• Configure and maintain networked computers (hardware, software, applications)
• Optimize IT operations for performance and security
• Manage user accounts, permissions, and security settings
• Troubleshoot and resolve hardware, software, and network issues
• Support remote offices using remote access tools
• Maintain IT asset inventory and tracking
• Document processes and technical work accurately
• Explain technical issues clearly to non-technical users
• Uphold company IT policies and standards
• Ability to pass a minimum background investigation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees