IT / System Administrator

R&D Industries•Milford, IA

1d•Onsite

About The Position

Our Level 2 IT Technicians / System Administrators are able to provide the next level of network system maintenance and support and are expected to have more in-depth knowledge of hardware, software, and more importantly, networking and security topics than a Level 1 IT Technician. The Level 2 IT Technician should have several years of experience working in the field. Individuals must possess excellent technical and troubleshooting skills, and must also have outstanding personal skills as working closely with customers is imperative. Qualified Candidates Must: Communicate effectively with customers on both a technical and non-technical level. Work as part of a team as well as work unsupervised. Strive to constantly learn new technology and devices. Be motivated and self-managed. Often travel to customer locations to directly work with customers and resolve issues on-site.

Requirements

Communicate effectively with customers on both a technical and non-technical level.
Work as part of a team as well as work unsupervised.
Strive to constantly learn new technology and devices.
Be motivated and self-managed.
Often travel to customer locations to directly work with customers and resolve issues on-site.
Desktop operating systems, up to Windows 11
Server operating systems, up to Windows Server 2025
Microsoft Active Directory, including group policies
DNS, WINS, HTTP, HTTPS, SNMP, SMTP, POP3, IMAP, as well as other protocols
Ethernet, VLANS, Switching and Routing
Wireless networking 802.11ac/ax
Server virtualization using VMWare and VCenter
NAS devices, security, and configuration
Physical network infrastructure, including cabling standards

Nice To Haves

TCP/IP experience, packet capture & analysis, thorough understanding of Microsoft SQL, Microsoft Exchange
SAN (Storage Area Networks), iSCSI, fiber channel, SAN management, LUN configuration & management
Scripting for the purposes of automation, such as through PowerShell, batch files, VBScript
Computer imaging, disk formatting, low-level Windows OS knowledge
CompTIA A+
CompTIA Net+
CompTIA Security+
Microsoft 365 Certified: Administrator Expert
Windows Server Hybrid Administrator
Microsoft 365 Certified: Endpoint Administrator Associate

Responsibilities

Install, configure, repair, maintain, troubleshoot, and diagnose PCs, servers, network switches, routers, firewalls, wireless access points, network software, printers, and other equipment.
Respond to network alerts and customer issues to remediate issues in an efficient manner.
Expediently answer customer calls, diagnose issues, respond quickly, and complete the service loop.
Determine server and other equipment specifications for customer projects.
Specify accurate time requirements for customer projects such as new server installs and switch replacements.
Minor product sales with existing customers, such as PCs, printers, and access points.
Communicate project status to customers, teams, and vendors.
Implement large-scale software deployments per vendor and customer specifications.
Management, deployment, and troubleshooting of Active Directory and Group Policies.
Management, deployment, and troubleshooting of varied email systems, such as Office 365.
Detailed troubleshooting of email flow issues, where a strong knowledge of DNS is required.
Carefully organize customer documentation through project lifecycles.
Service auditing, for example: Periodically validating backups are configured to back up all data on all volumes, at specified intervals, and to all appropriate media. Periodically validating firewall rules do not allow unnecessary traffic inbound or outbound. Periodically validating that all machines on the network meet the specified baseline security settings.
Test and implement new technologies for in-house as well as customer facilities.
Implement monitoring and automation for various systems using in-house and third-party platforms.
LAN and WAN design, including implementation of VLANs and VPNs.