IT Supporter-2
About The Position
As our new IT Supporter, you will be the first point of contact for our internal users, providing support and assisting with minor projects as needed. You will play a central role in ensuring stable and efficient IT operations across the entire organization. You will support users in a pharmaceutical and biotechnology environment, where many systems and processes are subject to GxP (Good Practice) regulations. You will not be personally responsible for compliance, but it is important to understand the context in which our users work. We provide training in the GxP-related aspects relevant to IT support.
Requirements
- Experience in a similar IT support role, preferably in a regulated company
- Knowledge of Windows 10/11, Microsoft 365, Active Directory, and networking
- Familiarity with ITIL processes and ticketing systems
- A proactive, service-oriented approach
- The ability to work independently and learn about GxP
Responsibilities
- Handle support requests and provide support for hardware, software, and networks
- Troubleshoot and resolve issues with Windows, Office 365, printers, mobile devices, and business applications
- Escalate complex cases to other departments and update ITSM documentation
- Assist with onboarding/offboarding, including setup of user accounts and devices
- Support IT projects and help ensure GxP compliance in regulated environments
Benefits
- Join a passionate, mission-driven global biotech committed to protecting lives.
- At Bavarian Nordic, you’ll find a collaborative culture, flexible work environment, and opportunities for ongoing professional development and growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
