IT Support Technician

Central Wire•Pomfret, CT

2d•Onsite

About The Position

Take the next step in your career with an exciting and growing company As the only fully integrated maker of premium quality wire, rope, and assemblies, Loos & Co holds a leading position in the global aerospace sector. A division of the Central Wire (CWI) Group of Companies encompassing 13 locations in three countries, 800+ employees, and over six decades of excellence, Loos & Co solutions are found in mission critical flight control applications. Our precision-manufactured components are also used for defense, med tech, and heavy industry purposes around the world, in large part because of the people behind our products. If you have a passion for customer success and want to grow with a dynamic company that offers opportunities to reach your full potential, we want to hear from you. We’re seeking a IT Support Technician to join our fast-paced IT team in Pomfret, CT. If you have a passion for customer success and want to grow with a dynamic company that offers opportunities to reach your full potential, we want to hear from you. Interested in working collaboratively in a highly talented, growing IT department? Loos & Co. Inc., is looking to add to our Team. We are seeking a self-motivated, energetic IT Support Technician to join our team in Pomfret, CT. The ideal candidate must be a safety-conscious, detail-oriented, team player with strong follow-up skills. If this is you, we want to hear from you! IT Support Technician I As a member of the Direct Customer Support / Helpdesk Team, the IT Support Technician provides assistance with the maintenance, functionality and efficiency of IT Systems across all Loos/Central Wire locations, including desktop computers, printers, scanners, application software and other peripherals. This role may also be required to assist with IT projects and strategic planning, as well as identifying, maintaining, tracking, and deploying various technologies. Travel to other CWI sites may be required from time to time. Other duties will be assigned as necessary.

Requirements

safety-conscious
detail-oriented
team player
strong follow-up skills

Nice To Haves

1 - 3 years IT support/helpdesk experience (preferred)
Service and / or systems support experience a plus
Strong analytical troubleshooting skills
Organized and detail oriented
Strong customer service skills are a must
Understanding of Windows operating systems installation and configuration, Active Directory/Windows domains
Experience with Microsoft Office 2019/365 Suite
Experience with PC hardware build and repair
Knowledge of TCP/IP networking protocols
Knowledge of cybersecurity fundamentals
Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)

Responsibilities

Assistance with the maintenance, functionality and efficiency of IT Systems across all Loos/Central Wire locations, including desktop computers, printers, scanners, application software and other peripherals.
Assist with IT projects and strategic planning
Identifying, maintaining, tracking, and deploying various technologies.
Travel to other CWI sites may be required from time to time.
Other duties will be assigned as necessary.