IT Support Technician
About The Position
ConnectOne Bank proves that putting people first is a better way to do business. At ConnectOne, we're builders — of businesses, communities, and equity. Most importantly, we're building opportunities. Our mission is to ensure our employees feel empowered to make important decisions, reach their potential and truly make an impact. ConnectOne is a growth organization by design; it is part of our DNA and we take pride in seeing our employees grow with us. Founded in 2005 by an entrepreneur, we have grown into a high-performing commercial bank, inspiring a new model for our industry's future. By embracing technology and all the ways it can help us become a world-class service organization, we support small business owners by fueling their mission. People First is the blueprint for our culture. It is at the foundation of everything we do and the decisions we make. At ConnectOne, you have the opportunity to be a part of a dynamic culture and team. Develop your forward-thinking skills, thrive in an entrepreneurial setting, and succeed at “a better place to be”. ConnectOne Bank is an Equal Housing and Equal Opportunity Lender, and a member of the Federal Deposit Insurance Corporation. The IT Support Technician provides support to both internal and external clients to fix a variety of hardware and software issues. The ideal candidate will be able to sit 1 day per week in our NYC location and up to 4 days in our Melville office.
Requirements
- Knowledge of equipment connectivity and basic networking
- Familiarity with Bank security and safety practices.
- Knowledge of relevant Federal and State banking regulations
- One to three years technical experience.
- Customer service experience required.
- Excellent PC skills, proficiency with Microsoft Office and Google platforms.
- Ability to communicate effectively verbally and in writing.
- Ability to lift equipment weighing up to 50 lbs. and work in small areas.
- To support business needs, ability to work a flexible schedule is required.
- Travel required between CNOB branch location and external client sites.
Nice To Haves
- Strong “People First” interest and ability.
- College degree is preferred
Responsibilities
- Support the Bank's “People First” focus and rules of engagement—maintaining a professional demeanor, working as an active member of the CNOB team, providing all clients excellent service, always striving to make CNOB “A Better Place to Be”.
- Install computer hardware / peripherals and deliver training on the use of the equipment.
- Address issues reported by clients, escalate as necessary, own the issue until completion.
- Fully document helpdesk issues in our ticketing software to ensure KPI's are met.
- Maintain relationship with external clients during installation, training, and support of Remote Deposit Machines. (RDC's)
- Maintain inventory of all the Bank's IT assets and coordinate maintenance of the equipment with key vendors and escalate, as necessary.
- New workstation installations/rollouts, including hardware refresh and software patches/updates.
- Involvement of various projects, including new phone rollouts, Windows upgrades, etc.
Benefits
- World class health, vision, and dental benefits on day one
- 401k with employer match
- Hybrid work from home (depending on role)
- Employee appreciation events (team building, softball games, food truck days, etc..)
- Employee assistance programs (EAP)
- Wellness programs (flu shot, preventive care, health programs and services discounts, etc..)
- Tuition reimbursement
- Employee Discount perks
- CNOB Community Service Events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
