IT Support Technician
About The Position
MAD Engine Global is a leading apparel and lifestyle company specializing in licensed and private label products across men’s, women’s, and kids’ categories. With a fast-paced, collaborative environment, we support major retailers and global brands through innovative design, sourcing, production, and distribution. We are seeking an initiative-taking, service-oriented IT Support Technician to support our internal teams and ensure smooth day-to-day technology operations. The IT Support Technician will serve as the first point of contact for technical support across the organization. This role is responsible for troubleshooting hardware, software, and network issues, supporting onboarding/offboarding processes, and maintaining IT systems to ensure operational efficiency across departments including design, production, sales, and finance. The ideal candidate is responsive, meticulous, and thrives in a fast-moving corporate environment.
Requirements
- 2+ years of IT Help Desk and/or Technical Support experience
- Strong knowledge of Windows and Mac operating systems
- Experience with Microsoft 365, Active Directory, and basic networking
- Understanding of cybersecurity best practices
- Excellent troubleshooting and critical thinking skills
- Effective communication skills with a customer-service mindset
- Ability to prioritize and manage multiple requests in a challenging environment
Nice To Haves
- Experience in apparel, retail, or corporate environments
- IT certifications (CompTIA A+, Network+, or similar)
Responsibilities
- Provide first-level technical support (in-person, phone, and remote) for all employees
- Troubleshoot and resolve hardware, software, printer, and network connectivity issues
- Set up and configure laptops, desktops, monitors, mobile devices, and peripherals
- Support Microsoft 365, email accounts, shared drives, and collaboration tools
- Assist with onboarding and offboarding (account setup, permissions, equipment allocation)
- Maintain IT inventory and asset tracking
- Coordinate with third-party vendors and escalate issues when necessary
- Ensure data security protocols and company IT policies are followed
- Assist with system upgrades, software installations, and patches
- Support conference room technology and video conferencing tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
