IT Support Technician

Abacus Technology • Bedford, MA

5d

About The Position

Abacus Technology is seeking an IT Support Technician to provide systems and IA support for Hanscom AFB. This is a full-time position.

Requirements

• 3+ years experience in provide IT systems technical support.
• HS diploma or GED.
• Must be Security+ certified.
• Experience with Windows Desktop Operating Systems and Microsoft Office.
• Familiar with computer hardware and peripheral devices for identification and tracking purposes.
• Able to resolve issues quickly and efficiently.
• Must have strong customer service and communication skills.
• Must be a US citizen and hold a current Secret clearance.
• Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

Responsibilities

• Ensure servers, workstations, peripherals, communications devices, operating systems, and application software are properly configured for network operation.
• Maintain various Civil Engineering (CE) systems (client/server applications and web applications).
• Periodically review the customer organization's needs for computer resources.
• Perform routine system maintenance such as backing up or archiving application data files and adding application software updates.
• Serve as the system troubleshooter, a critical role in keeping the system operational.
• Work with the installation WCSO to implement network security policies and procedures as outlined in the base network security policy.
• Implement software patches and security fixes as required by the AFNOSC or program management office.
• Develop and maintain system accreditation.
• Implement and enforce all Air Force IA policies and procedures using the guidance within this instruction and applicable specialized IA publications.
• Develop and maintain Certification and Accreditation (C&A) documentation for organization-specific systems connected to the Hanscom Network.
• Report IA incidents or vulnerabilities to the installation WCSO.
• Ensure customer organization compliance with government, Air Force, and local policies, regulation and processes for software license management.
• Accomplish local training and utilize approved tracking tools/databases/SharePoint site in performance of unit software license management.
• Coordinate with the Base Software License Manager (BSLM), Client Service Technicians (CSTs), users, and/or purchasers for customer organization software purchase, installation, inventory, and reuse/disposal.
• Ensure all software installed on customer organization systems is appropriately licensed, authorized, and recorded in the base software license inventory.
• Perform an annual inventory of all software licenses and cross check with installed software on customer organization systems.
• Provide guidance to customer organization personnel on software license management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED