IT Support Technician - Evansville, IN

Internal•Evansville, IN

2d•Onsite

About The Position

Love your Mondays again! Join the Future of Connectivity with Metronet! Are you ready to launch your career with one of the nation’s fastest-growing fiber-optic powerhouses? Welcome to Metronet, where we don’t just build networks; we build communities. Job Summary: The IT Support Tech I Position provides PC Maintenance, Help Desk Technical Support, LAN Support services and project work to support more efficient use of company resources and manpower. This position will sit onsite at our office in Overland Park, Kansas. What we offer: Competitive pay Annual bonus opportunity Annual merit increases Affordable insurance (medical, dental, vision, etc.) 401(k) company match up to 6% Paid time off Volunteer hours Perks and discounts Discounted Metronet service in our serviceable area Opportunities for advancement So much more! We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders. Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere. Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless. Metronet is an Equal Opportunity Employer and a Veteran Friendly Employer. #LI-AF1

Requirements

Associate’s degree in related field desired
2 or more years related work experience in helpdesk environment
Knowledge and experience with PCs, Servers, network hardware and software
Data cabling in switch closets
Microsoft desktop operating systems and Macs
Microsoft Office 365 Administration
Powershell and scripting required
Active Directory
RFID and camera systems
Azure Administration
MDM & SCCM
Microsoft Intune knowledge
Excellent oral and written communication skills
Microsoft certifications desired

Responsibilities

Imaging workstations
Setup workstations for new associates
Maintains and repairs laptops, surfaces, Ipads, desktops, Macs, mobile devices and other computer peripherals
Documents, upgrades and replaces PC hardware and software systems
Provides support to end users on a variety of technical issues through ServiceDesk ticketing system
Provides user support for all applications
Identifies, researches, and resolves technical problems within SLA
Responds to telephone calls, email and personnel requests for technical support
First-level support for printers, copiers and plotters
Assist team with mass deployments and projects
Training associates of new technology
May be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.