IT Support Technician (Part-Time, DMV Area Only)

CMHWorks, LLC•Purcellville, VA

6d•Hybrid

About The Position

We’re seeking a hands-on, solutions-driven IT Support Technician who thrives in a fast-paced environment and enjoys solving real-world technology challenges. This role is ideal for someone who can confidently bridge the gap between technical teams and end users—delivering both exceptional customer service and technical expertise. Important: This is a part-time job (up to 20 hours per week) and requires local travel to client sites across the DMV area. Only local candidates will be considered.

Requirements

Operating Systems: Windows and macOS
Hardware: PC setup, imaging, printers, scanners, basic networking, access points, routers
Software: Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneNote), Active Directory, Exchange
Tools: Ticketing systems (e.g., Jira, AutoTask) and remote tools (e.g., LogMeIn, Ninja, Quick Assist)
Backup Solutions: OneDrive, Dropbox, Carbonite, or similar
Strong problem-solving skills with attention to detail
Ability to manage multiple priorities in a dynamic environment
Excellent written and verbal communication skills
High level of professionalism, integrity, and accountability
Proactive mindset—focused on improvement, not just resolution
Collaborative team player who values shared success
Organized, dependable, and strong in follow-through
Calm under pressure and confident in client-facing situations
Eager to learn, grow, and take on new challenges

Nice To Haves

Assist with cloud environments (Azure and/or AWS preferred)

Responsibilities

Provide remote support to diagnose and resolve hardware, software, and network issues using modern troubleshooting tools
Escalate complex issues appropriately while maintaining ownership through resolution
Identify recurring issues and recommend proactive improvements to systems and processes
Communicate clearly and professionally with clients—translating technical issues into easy-to-understand terms
Deliver a high level of customer service, ensuring a consistently positive support experience
Travel locally to client sites for hands-on troubleshooting when needed
Install, configure, and maintain end-user systems, networking equipment, and peripherals
Support Active Directory (user accounts, permissions, access control)
Assist with cloud environments (Azure and/or AWS preferred)
Collaborate with senior engineers to maintain and improve IT infrastructure
Manage and update tickets using a structured support system
Document solutions, processes, and recurring fixes to enhance team efficiency and knowledge sharing