IT Support Technician - Part Time

Veit•Rogers, MN

2d•Onsite

About The Position

POSITION SUMMARY The Part Time Information Technology (IT) Support Technician ensures the stable operation of in-house computer hardware, software, and mobile devices. Responsible for conducting analysis, installation, configuration, and providing end-user training as needed. This position will diagnose and troubleshoot hardware, software, and network problems, implement solutions in a timely manner, and contribute to the documentation of solutions for future reference. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provides technical support, responds to, and completes help desk tickets as submitted by end-users. Performs post-resolution follow-ups to ensure problems have been adequately resolved. Performs inventory, creates technical specifications & documentation as needed. Responsible for setting up, deploying, and troubleshooting Apple iPhones & iPads. Responsible for installation, configuration, maintenance, and troubleshooting of user PCs. Performs hands-on fixes at the desktop level, including installing hardware, software, and configuring systems and applications. Performs new physical location setup, including workstations, conference rooms, printers, internet connectivity, etc. Other projects or duties as assigned by management. Responds to and resolves help desk tickets submitted by end-users, providing timely and effective technical support. Conducts post-resolution follow-ups to verify successful issue resolution and end-user satisfaction. Maintains accurate inventory records and prepares technical documentation, specifications, and support materials as needed. Sets up, deploys, and troubleshoots Apple mobile devices, including iPhones and iPads. Installs, configures, maintains, and troubleshoots end-user PCs, including both hardware and software components. Performs hands-on support for desktop systems, including system setup, software installation, and application configuration. Assists with new physical location setup, including workstations, conference rooms, printers, and internet connectivity. Completes additional IT projects or other duties as assigned by management.

Requirements

Bachelor’s degree in computer science or related field; or an associate’s degree and 2+ years related experience; or equivalent combination of education and experience.
Previous help desk or customer service-related experience is required.
Strong proficiency in hardware and software troubleshooting, including advanced diagnostic and resolution techniques.
Hands-on experience supporting iOS (iPhone/iPad) and Android mobile devices.
Solid understanding of Microsoft Windows environments, including networking fundamentals, and expert-level use of Microsoft Office and Office 365.
Demonstrated customer-first mindset with excellent interpersonal and customer service skills.
Self-motivated with a high level of energy, professionalism, and a positive, team-oriented attitude.
Proven ability to learn quickly and adapt effectively to fast-paced and evolving IT environments.
Strong verbal and written communication skills, with the ability to interact effectively across all organizational levels.
Ability to develop and maintain end-user training materials, technical guides, and procedural documentation.

Nice To Haves

Familiarity with remote support tools, asset management systems, and automated Help Desk platforms is highly desirable.

Responsibilities

Provides technical support, responds to, and completes help desk tickets as submitted by end-users.
Performs post-resolution follow-ups to ensure problems have been adequately resolved.
Performs inventory, creates technical specifications & documentation as needed.
Responsible for setting up, deploying, and troubleshooting Apple iPhones & iPads.
Responsible for installation, configuration, maintenance, and troubleshooting of user PCs.
Performs hands-on fixes at the desktop level, including installing hardware, software, and configuring systems and applications.
Performs new physical location setup, including workstations, conference rooms, printers, internet connectivity, etc.
Other projects or duties as assigned by management.
Responds to and resolves help desk tickets submitted by end-users, providing timely and effective technical support.
Conducts post-resolution follow-ups to verify successful issue resolution and end-user satisfaction.
Maintains accurate inventory records and prepares technical documentation, specifications, and support materials as needed.
Sets up, deploys, and troubleshoots Apple mobile devices, including iPhones and iPads.
Installs, configures, maintains, and troubleshoots end-user PCs, including both hardware and software components.
Performs hands-on support for desktop systems, including system setup, software installation, and application configuration.
Assists with new physical location setup, including workstations, conference rooms, printers, and internet connectivity.
Completes additional IT projects or other duties as assigned by management.