IT Support Technician

Marstel-Day, LLC

10h • Remote

About The Position

Marstel-Day, LLC, a premier environmental and sustainability consulting firm, is seeking an entry level IT Support Technician to support the organization’s technology operations. This is a growth role ideal for a candidate interested in working in a small, mission-oriented federal contractor environment with exposure to enterprise systems. We offer a flexible work environment where candidates work remotely and provide support from anywhere in the United States, with occasional onsite or travel requirements as needed.

The candidate will provide day-to-day technical support for end users across multiple business units and federal compliance systems. Responsibilities will include:

Requirements

• Education training or experience in Information Technology, Computer Science, Networking, Cybersecurity, or a related technical field. Recent graduates or career transitioners with relevant coursework, certifications, or training programs are strongly encouraged to apply. An IT related Degree is a plus but not required.
• Strong desire to learn IT operations, security principles, and compliance practices under the guidance of senior staff.
• Proficient using Microsoft Excel for data entry, basic formulas, filtering, and simple data management tasks.
• Excellent problem-solving skills, customer service orientation, and communication abilities.
• Ability to follow documented procedures, maintain attention to detail, and handle multiple tasks in a structured environment.
• Self-motivated, reliable, and able to work independently while collaborating as part of a small IT team.
• Be eligible to work in the U.S. (DHS Form I-9 must be completed by the incumbent and submitted to DHS for verification of citizenship and eligibility through E-Verify)
• Must be a US Citizen.
• Submit to a background check as a condition of any final offer of employment.
• Be willing to provide proof of any certifications or degrees obtained.

Nice To Haves

• Experience in IT support, helpdesk operations, technical troubleshooting, or customer service roles is a plus, but not required.
• Familiarity with Windows 10/11, Microsoft 365, or cloud-based platforms such as Azure, SharePoint or Intune is a plus.
• Military IT experience, technical certifications (such as CompTIA A+, Network+, or Microsoft certifications), or internship experience will be considered favorably but are not required.

Responsibilities

• Serve as the first point of contact for IT support tickets, user requests, and incident response.
• Troubleshoot hardware, software, printer, and peripheral issues across laptops, desktops, mobile devices.
• Support account creation, onboarding, and password resets across Microsoft 365 tenants.
• Assist in system patching, updates, and vulnerability remediation coordination.
• Follow established security protocols and compliance standards.
• Document resolutions, procedures, and support activities within the IT ticketing system.
• Coordinate with senior IT Staff to ensure system integrity and compliance adherence.
• Assist in hardware inventory management, device deployments, and lifecycle maintenance.
• Conduct routine system checks and basic administrative functions as directed.

Benefits

• The Company offers a very flexible work environment with competitive salaries and excellent benefits.
• We pay a competitive salary or wage commensurate with the incumbent’s level of education, certification/registration, experience, and responsibilities.
• Full time employees receive access to a Company provided health plan and 401(k) plan; receive disability and life insurance coverage; receive holiday and personal leave accruals and other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed