IT Support Technician

Northeast Ohio Public Energy Council • Solon, OH

18d • Hybrid

About The Position

Supports the overall IT environment at NOPEC. Installs, modifies, and manages hardware, software, and peripheral equipment, such as monitors, keyboards, and printers, as directed by the IT Manager. Serves as the help desk to other team members, board members, and external consultants and provides a timely response to inquiries and resolving problems.

Requirements

• Excellent communication and presentation skills across a wide range of audiences
• Computer Skills: proficiency in all office-based functions: Microsoft Office Programs
• Attention to detail and being well organized is a must for success in this role
• Appreciates structure, repeatable processes and is willing to perform regular information checks that may feel redundant but are crucial for accuracy and compliance
• Valid Ohio Driver’s License and proof of automobile insurance at a level established by NOPEC
• Sitting, standing and bending
• Ability to use office equipment including but not limited to office copier, shredder, computer equipment, audio/visual equipment
• Ability to speak in a clear and easily comprehensible manner
• Ability to lift up to 50 pounds
• Bachelor’s degree or equivalent experience required
• A minimum of 2+ years of work experience in the areas of business application software and personal computers

Nice To Haves

• PowerShell Scripting (an added plus)

Responsibilities

• Maintains help desk operations to assist internal team members and external stakeholders with IT-related questions and problems
• Performs hardware, software, and peripheral equipment improvements and upgrades to ensure all systems are up to date
• Performs IT onboarding and basic training of new employees, including collecting requirements, setup, and deployment
• Monitors system performance to ensure that operations are within established standards and develop recommendations for enhancements to improve operations and increase system capabilities.
• Maintains a strong understanding of cybersecurity best practices and recognizes potential threats to safeguard the organization’s technology and information.
• Inventory Management: responsible for maintaining the IT asset inventory. This includes keeping the asset management system updated with adds, moves, and changes as well as maintaining on-hand inventory.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level