IT Support Technician
About The Position
As an IT Support Technician, you will play a pivotal role in providing centralized support for standard computing devices, software, and a single point of contact for telephone and deskside support to our client. Support includes handling phone calls, electronically submitted questions, and walk-in customers requesting assistance with OIT services and desktop applications. Additionally, this position will support computer imaging, inventory management, computer ordering and installation, and providing standard technical support to partnership areas. In-depth troubleshooting skills are required to identify, diagnose, and resolve computer-related and telephone problems and to receive and process service requests. Great communication and customer service skills are necessary to match the outstanding service provided by this team and to meet the needs of end-users in a timely manner. The Service Desk provides centralized support for standard computing devices, software, and a single point of contact for telephone and deskside support to the community. Support includes handling phone calls, electronically submitted questions, and walk-in customers requesting assistance with OIT services and desktop applications. Additionally, this position will support computer imaging, inventory management, computer ordering and installation, and providing standard technical support to partnership areas. In-depth troubleshooting skills are required to identify, diagnose, and resolve computer-related and telephone problems and to receive and process service requests. Great communication and customer service skills are necessary to match the outstanding service provided by this team and to meet the needs of end-users in a timely manner.
Requirements
- asset management
- Desktop
- phone support
- comptia
- Excellent customer service skills
- Strong verbal and written communication skills
- Excellent knowledge of computer operating systems, and productivity applications
- Understanding of computer networks and telephone services
Nice To Haves
- Service Desk or related IT technical experience
- CompTIA certification
- Other related technical certifications
Responsibilities
- handling phone calls
- electronically submitted questions
- walk-in customers requesting assistance with OIT services and desktop applications
- support computer imaging
- inventory management
- computer ordering and installation
- providing standard technical support to partnership areas
- identify, diagnose, and resolve computer-related and telephone problems
- receive and process service requests
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
