IT Support Technician

Pursuit Collection•Columbia Falls, MT

8d•Onsite

About The Position

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. As an IT Support Technician, you will support IT operations for Banff Jasper Collection properties located in and around Banff, Alberta. Assist staff with technical support of desktop computers, applications, and related technology Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems One-on-one consultancy with end users and Support Services staff Independent analyses, communication and problem solving Work is performed with little supervision and requires initiative and judgement Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines Works with vendor support contacts to resolve technical problems with desktop computing equipment and software Works with Service Desk and Network Operations staff as appropriate to determine and resolve problems received from clients Interact with numerous computer platforms in a multi-layered client server environment Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, computer conferencing systems, application servers, and administrative systems Trains and orients staff on use of hardware and software Assists in maintaining LAN/WAN records and, as appropriate, telephone systems Participates in an on-call rotation to ensure appropriate IT support using the tools mentioned above. Other duties as assigned

Requirements

Practical experience in Information Technology.
Proficiency in Microsoft Products
Information Technology certificate, diploma or related education preferred
Valid driver’s license required
Strong “can-do,” attitude with willingness to be flexible and adaptable.
Organized, highly motivated individual that has excellent project and task management skills
Self-starter and thought leader for the Infrastructure department and is expected to bring ideas to the table for consideration.
Ability to make decisions, solve problems and exercise good judgment.
Professional, and able to patiently and effectively communicate complex concepts to audiences with Varying skill levels, in person, on the phone, and via email.
Strong commitment to building positive working relationships.
Willingness to work with a geographically dispersed team in a seasonal environment.
Resourceful, with a curiosity to solve problems and create new solutions.
Ability to organize and prioritize multiple tasks in a fast-paced environment.
Sense of urgency to complete job duties accurately and in a timely manner.
Sense of humor and ability to ‘let things roll’ when the unexpected happens.
Solid written and verbal communication skills.
Hospitality and service-focused mindset including the need to work successfully with both internal and external partners.
Strong sense of prioritization and focus to complete tasks.
Must have the ability to lift and move up to 100 lbs with assistance
Must be willing and able to work indoor and outdoor in varied weather conditions

Nice To Haves

Information Technology certificate, diploma or related education preferred

Responsibilities

Assist staff with technical support of desktop computers, applications, and related technology
Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines
Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems
One-on-one consultancy with end users and Support Services staff
Independent analyses, communication and problem solving
Work is performed with little supervision and requires initiative and judgement
Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
Works with Service Desk and Network Operations staff as appropriate to determine and resolve problems received from clients
Interact with numerous computer platforms in a multi-layered client server environment
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, computer conferencing systems, application servers, and administrative systems
Trains and orients staff on use of hardware and software
Assists in maintaining LAN/WAN records and, as appropriate, telephone systems
Participates in an on-call rotation to ensure appropriate IT support using the tools mentioned above.
Other duties as assigned