IT Support Technician

SYSTEL BUSINESS EQUIPMENT•Fayetteville, NC

About The Position

Serves as the first point of contact for helpdesk and end-user technical support while assisting with workstation deployment, user onboarding, and day-to-day IT operations. Supports the company’s Windows-based systems, Microsoft 365 environment, cloud-based telephony, and network infrastructure, escalating more complex issues to the IT Director as needed. Works closely with the IT Director in a small team supporting approximately 250 users, with opportunities to grow technical skills in systems, networking, and infrastructure administration. Occasional after-hours maintenance may be required.

Requirements

Associate degree in Information Technology or a related field with at least one year of IT work experience, or an equivalent combination of education and relevant hands-on IT experience.
Professional, courteous, and detail-oriented with strong troubleshooting, written, and verbal communication skills.
Ability to perform light to medium physical tasks related to workstation deployment, equipment setup, and related responsibilities.
Comfortable supporting end-user computing environments including Windows-based PC and laptop systems, Microsoft 365, Active Directory user administration, and basic network troubleshooting.

Nice To Haves

Exposure to technologies such as Windows system imaging, Hyper-V, backup and disaster recovery concepts, SQL-based applications, network cabling, cloud or VoIP telephony systems, router and firewall configuration, IT security practices, and basic scripting or automation.
Other relevant technical experience not specifically listed may also be considered.

Responsibilities

Provides end-user technical support and tracks issues through resolution using the helpdesk ticketing system.
Manages user onboarding and offboarding including account provisioning, workstation configuration, and access setup within Active Directory and Microsoft 365.
Deploys, configures, images, and maintains company laptops and desktop systems including physical setup, relocation, and lifecycle management of hardware assets.
Maintains an accurate inventory of end-users, assigned computer equipment, and installed software.
Performs troubleshooting of workstation, network, and connectivity issues to diagnose and resolve common technical problems.
Works with service providers and third-party vendors to troubleshoot service outages including internet connectivity, telephony systems, and hosted services.
Supports troubleshooting and vendor coordination for the company’s cloud-based telephony and call routing environment, including hunt groups and call flow management.
Documents procedures, configurations, and responsibilities to ensure continuity and knowledge sharing.
Schedules maintenance and after-hours work when necessary to minimize business disruption.
Additionally assists with maintaining Windows-based servers, Microsoft 365, Active Directory, and related infrastructure systems, network infrastructure tasks, system upgrades and migrations, and other technology initiatives as requested by the IT Director including support for SQL systems, mobile devices, and other business technologies.